My wife and I had an extremely pleasant and hassle free buying experience at Lexus of Chattanooga. Ralph Paty was very welcoming and made it a stress free purchase. It's easy to see why he is a Master Sales Professional. Justin Hendrick even managed to make the financing better than we expected. He has a special talent in customer service. Jackson Antinore was very helpful in explaining the car's technology. Thank you gentlemen. The Walkers from Cookeville, Tn.

Fred was very helpful while I was purchasing my car. This was a wonderful first car buying experience and I thank Fred for helping me throughout the process.

Never been to a service dept where everyone is so polite and courteous. Recommend 10 out of 10!

Very pleasant environment, sales & service, with helpful and enthusiastic staff. I've purchased two vehicles in the last 7 months due to the trust felt when using their service and sales department.

Always take you right end and wait time has not been bad, friendly people to deal with

David was very helpful from start to finish. He was very honest and transparent about everything. It was a fantastic 1st car buying experience. I will be bringing my girlfriend to see him when she's ready for her new car, too! Thank you!

I was very pleased with the service I received from Alex and the staff . Most helpful. They even delivered my car to me . Nice job !

Had a good experience with the team here. Ralph and Nate were helpful and made the purchase process really easy.

We had an outstanding experience at Lexus of Chattanooga purchasing our new Lexus GX 550. Fred Fortson took exceptional care of us from start to finish. He carefully walked us through the ordering process, kept in consistent contact while we waited for our vehicle to arrive, and ensured that everything was seamless once it was time to finalize the purchase. Fred is personable, patient, knowledgeable, and genuinely honest — qualities that made the entire experience comfortable and enjoyable. We highly recommend working with him if you are in the market for a Lexus. Aaron did an excellent job walking us through the vehicle’s features and making sure we were fully set up with phone integration before we left. His attention to detail and willingness to answer every question made a big difference. Justin in finance made the paperwork process clear, efficient, and stress-free. The digital signing technology Lexus of Chattanooga uses is impressive and made everything quick and easy. Overall, purchasing our vehicle was truly an enjoyable experience. We couldn’t be more pleased with the level of service we received.

Ralph was awesome to work with. He kept me informed throughout the whole process and found me the car I was looking for really quick. We’ll be using him every time in the future.

The best experience we have ever had purchasing a vehicle. The staff was very welcoming, helpful, and professional to us throughout the entire process. Ralph Paty is an exceptional sales rep, who listened to what we wanted and made it happen with no hassle. Justin Hendricks in finance did a phenomenal job getting us a lower rate and explaining everything. We flew in from Texas to make the deal! Love these guys!

Fred was a pleasure to deal with and made the purchase of the vehicle an easy process. I would go back and buy from him again. I would recommend him to everyone and you will enjoy the process.

Like most people, my age I have bought a lot of cars in my lifetime. I can truly and honestly say my most recent experience with Lexus is the best I have ever had with any other dealership. My sales man, Ralph Paty, was phenomenal! His “ no pressure” technique was great. He took the time to assess my particular needs and helped me choose the vehicle that worked best specifically for my needs. He walked me through each process of the choosing, and securing the exact one that suited me. He helped me make the best choice on whether to lease or purchase. Ralph made sure that when I drove my vehicle off the lot, I knew everything about it and that I was comfortable and happy with my choice. Everything that he said he would do, he delivered on. Aaron in IT made learning the newest technology as easy as it could be. Next step was Justin in finance. He explained everything clearly and concisely. I knew exactly what I was putting my signature on and was pleased with that level as well. From the moment I walked into the dealership, and met Latonya at the front door to working with Ralph on selection, Aaron on learning technology and Justin on finalizing the financial part… I could not be more pleased with a transaction. It was an amazing experience, and I would highly recommend Lexus of Chattanooga. Ask for Ralph to help you pick the right Lexus for you. You will not regret it.

My car would not start afterthought the snow and cold weather. Lexus picked up my car from ny home and repaired all that was in need. They were courteous and kept me advised about everything my car needed. The final price was not a surprise because thy kept me in the loo[. My car was delivered as promised. It had been washed and looked so clean.. i am very happy with the results.

It was a great experience. Good service, honest sales people. My wife and I love the car we got, it was a good deal.

Even though I live about a thousand miles away, I’ll be checking in with this dealership when I need my next car… and Fred Fortson is hand down the best salesperson I’ve ever worked with in 50 years of buying cars.

Outstanding customer service and an effortless buying process made this dealership experience truly exceptional! Highly recommend!!

We had a stress free purchase with Mr. Fred Fortson. He was friendly and very professional. He texted us with updates on our cars arrival. Overall., it was a pleasant experience.

We had a very good experience working with Fred Fortson at this dealership. Proactively Fred advised that we place a deposit to reserve our car and after the storm weather cleared, we closed the deal and drove away happily in a new Lexus,

Fred has patience and listens 2 great characters to have while selling cars. He didn't pressure me with constant calls or texts messages and I really appreciated that. Fred delivers and I would recommend anyone looking for a Lexus to go see him.

I was very pleased with the service we received. The sales people are very prompt and explained clearly the matter of the day. Appreciate it!

Great service department! I bought my Lexus from this dealer, and they keep it in excellent condition. Never a problem! Thank you Josh!

I haven't purchased a "new" new car in 40 years. I have purchased two used Lexus' (just off-lease) in that time. So the time had come to buy a "new" new Lexus hybrid. Online searches found me two 2026 NX350h's I was interested in. The two competing dealers were incentivized at the year-end to make me a deal. I was fortunate to have Lexus of Chattanooga win that bidding war for my business. A shout-out to Sales Associate, Mr. Travis Hardin, for answering my calls and texts promptly and professionally. He also engaged a Finance Manager, Josiah Sadek, to consider my offer. I traveled 403 miles from Lower Alabama to meet them all and sign a deal with Finance Manager, Justin Hendrick. I was tutored in the intricacies of the onboard display and safety features by a very capable (and patient) Technology Specialist named Jackson. I couldn't have asked for a better experience with a better group of young, courteous professionals. Thank y'all!

Fred was great to work with and knowledgeable about everything. Talked us through all the differences in the models and helped pick the best one for us.

Michell Mikita was a pleasure to talk to. Even though we only came to check out the GX she answered all questions and did not pressure us into considering buying the vehicle.

It’s always a pleasure to have my car serviced at Lexus of Chattanooga. Ryan always answers my questions and takes time to explain fully. The waiting area is great and my car is clean and ready as scheduled. Excellent service!

David was absolutely the best to work with. He goes above and beyond his expected job duties. His after the sale service and dedication is top notch. We are extremely pleased with our Lexus vehicles that we purchased from David and we highly recommend him to all our friends.

Great salesman and get service! Will definitely be back when in the market again. Tyler went above and beyond!

This experience was definitely different—in a good way. I felt comfortable from the very beginning and that was all because of Cody. From professionalism to genuine kindness, Cody is not your typical “salesman.” He cares and he’s honest. How many times can you say that truly exists in car businesses let alone this world today?

Michael Platt was a pleasure to deal with, offered the exact car we wanted, with a great price. The finance department was quick to& painless, as well.

Lexus of Chattanooga was great! I had an excellent experience with Robbie Bales and couldn’t be happier with how everything went. He was exceptional to work with and a great communicator from start to finish. I was driving over an hour to test drive the vehicle and was worried it might sell before I arrived, but he kept me updated the entire time and made me feel completely at ease. The buying process was smooth, easy, and completely stress-free. I truly appreciated his professionalism, honesty, and communication. Highly recommend!

The best scheduling and check in and service Josh always ready to help. Grateful for the help

I've bought several cars over my years, and my recent trade transaction at Lexus of Chattanooga was an example of how this business should be done. Robbie Bales did a great job of allowing me to inspect various cars on my own without hovering. He was very transparent with answers to all my questions about various models, options, numbers, and terms of the sale. Absolutely no pressure, just there to assist me to find the right car and terms. During the short periods where we were waiting, he was professional and personable. Definitely an asset to the business. Aaron Schreiner demonstrated all of the features and tech with my car. He is articulate, great at moving topic to topic, and answers questions succinctly. Very patient. He met me at my level of understanding and has excellent product knowledge. This is the guy every software company should have to train people on new products. Josiah Sadek's work in the finance office was quick and efficient. He answered all of my questions, and I was never pressured to buy extra products I didn't want. I was in and out quickly without feeling trapped to hear a two hour-long explanation about every extended warranty! Overall, this is not the stereotypical dealership or car buying experience. Very well done and recommended.

I can’t say enough positive things about the whole dealership group & Tommy. They were all extremely helpful & made my wife very happy with her Christmas surprise gift of an RX 500h. The dealership has an amazing inventory & an even better group of employees who’ll make your purchase dreams come true. Our 90 minute drive to receive/finalize our purchase was negated by the ease & speed of Tommy's perpetration before we arrived. He had everything ready & the other departments were able to get us back on the road with our new Lexus in less than 30 minutes. If you want the best selection of Lexus vehicles within a 3 hours radius, you need to look at this dealership first. When you find the Lexus of your dreams, make sure to ask for Tommy Tsilionis. I will guarantee you professionalism & honesty, which are the most important traits when dealing with your hard earned money & the safety of your family.

Tyler was knowledgeable and easy to work with. This was our first Lexus purchase and we did not know a lot about the various Lexus models. Tyler did a great job in educating us. We chose the 2026 TX350 model. He followed through and answered all our questions. Aaron was very patient helping us learn about how to use all of the Lexus features, and also setting up the Lexus app.

Honestly I dreaded any thoughts concerning shopping for a new car. However; my experience with Lexus of Chattanooga and purchasing from Ralph Paty swept away all negative premonitions and was an exceptionally pleasant experience from start to finish. He had my RX 350 in stock. In my color and equipped exactly as I wished. I highly recommend him and them.

I would highly recommend this dealership. I had a wonderful experience working with Fred Fortson. He was so knowledgeable and patient and was able to find me the perfect car. He made this experience a smooth and stress free process.

Exceptional buying experience. A friend recommended Lexus of Chattanooga and insisted we ask for veteran salesman RALPH PATY. We instantly realized the wisdom in that advice. We received a warm welcome from minute we entered the show room and from first sight realized that Ralph Paty’s enthusiasm for Lexus was genuine and that he had our best interests at heart. He throughly knew his product and instantly had my wife and I key’d in on the Lexus model of her dreams. No smoke, no mirrors ,no xx. And we added a new friend to our circle in addition to our new ride. A totally satisfying experience that we look forward to repeating miles down the road.

Easy to work with and a fast and easy purchase process. It only took us 24hrs from the first test drive to driving it home! Tyler and the team was fantastic to work with.

Good customer service, listens to customer”s concerns, personable, kind, and helpful in your needs!, !

Fred made this experience so stress free! Would definitely buy from him again, everyone was so welcoming at this dealership.

Always courteous and through. When given a time the car will be ready they always pretty close.

We don't normally write reviews, but Lexus of Chattanooga, in particular, Robbie is worthy of such review. Recently, we purchased a vehicle from Lexus at Chattanooga remotely. We had the great pleasure of working with Robbie. This purchase was sight unseen and solely dependent upon Robbie providing information and pictures to us. Robbie was attentive and everything he told us was correct. Robbie made this transaction smooth and to take place without a hitch. We relied on him to tell us the condition of the vehicle and what he said was 100% correct. From the first time we sent an inquiry online to the lime of the delivery of the vehicle and after Robbie was on point and delivered excellent customer service! We would highly Lexus at Chattanooga, especially Robbie. If you need a car, please reach out to Robbie - HE WILL take care of YOU! THANK YOU!

What an incredible experience!!! I bought a used 2017 Subaru Outback on 28 Nov 25, and the vehicle, sales experience, finance, EVERYTHING was a pleasurable experience. I must be honest, I thought purchasing an under 20k car at a Lexus dealer would be much different, but my wife and I were treated with respect and given, what I believe, is the same attention and courtesy as someone buying a LX 700h. What's more, is that a car that we were very happy with was not up to "standard' for them; we waited for them to tighten up the driver's seat bottom cushion cover (they had replaced it), because they recognized it was wrinkled when getting it ready for delivery. I didn't even mention it! Also, we drove 1 1/2 hours to get to the dealer around opening, and I made a joke that I wanted to be done by lunch. Well, they did it! We didn't rush; we didn't get pushed; and there were no surprises. Everyone worked to get us on our way back home! Awesome Dealer!!!!

My sales person, Tommy Tsilionis, was professional, personable, and knowledgeable about the Lexus product. He kept me informed during the building, shipping, and delivery of my 2026 RX 350. The process was easy and I am very pleased with everyone I had the pleasure of meeting. Special shout out to the great coffee in the service waiting room! Thank you Lexus.

Ed and Fred Fortson took care of what I was looking for immediately when other dealerships had issues with communication. Justin in finance was great to help create a very smooth process.

Highly recommend this Lexus Dealership and Fred Fortson. Fred made this an easy and pleasant car buying experience. Justin, in the finance office, was fabulous as well and so easy to work with on this purchase. Both men made this a game changing experience.