Lexus Roadside Assistance
What Is Lexus Roadside Assistance? Lexus owners of new vehicles and even CPO vehicles can enjoy 24/7 roadside assistance and get professional mechanical help when out on Ooltewah roads and beyond. What does Lexus Roadside Assistance include? Services such as:
- Battery jump-start
- Tire change
- Lockout assistance
- Fuel delivery
- Towing to the nearest Lexus dealership (or alternative repair facility if necessary)
Learn more about all that Lexus Roadside Assistance entails with Lexus of Chattanooga, your local authorized Lexus retailer, and contact us if you have any questions!
Am I Eligible for Lexus Roadside Assistance?
Depending on which model you have or are about to purchase, and the vehicle’s age, you are likely able to access Lexus roadside services.
- New Lexus Vehicles: 48 months/unlimited mile coverage starting from the vehicle’s in-service date.
- L/Certified Vehicles: 24 months/unlimited miles for CPO Lexus models based on the vehicle’s original date of purchase.
- When and Where: Coverage is provided 24 hours a day, 365 days a year, for vehicles operated in the continental U.S. and Canada.
What is Enhanced Roadside Assistance?
Enhanced Roadside Assistance is an added capability that comes only with Lexus Safety Connect, which is available on most new Lexus models. Here’s how it works:
- With the push of a button, it provides your vehicle’s GPS coordinates directly to your Safety Connect response center agent and to Roadside Assistance.
- Safety Connect is a subscription service, but it’s offered as complementary in most new Lexus models for a trial period of 3 to 10 years depending on the model.
- Safety Connect with Enhanced Roadside Assistance is complimentary for 10 years on all 2019 models.
- As long as the Safety Connect subscription is maintained, Enhanced Roadside Assistance is accessible, regardless of ownership, vehicle age, or mileage on the vehicle.
How Can I Contact Lexus Roadside Assistance?
Access Roadside Assistance on Lookout Mountain roads and beyond, 24 hours a day, 7 days a week, 365 days a year, with one of these three methods:
- Call 1-800-25-LEXUS (1-800-255-3987), and select prompt 1 to transfer to the Lexus Roadside Assistance number.
- Use the Lexus Roadside Assistance app available on iTunes® and the Google Play® store.
- Your smartphone GPS sensor (or cellular and Wi-Fi positioning) will pinpoint your location.
- A Lexus Roadside agent will see the coordinates and dispatch assistance.
- The app will also point out nearby Lexus dealerships if you are away on the road.
- If you have the available Lexus Safety Connect subscription, press the SOS button to access Enhanced Roadside Assistance and automatically send your vehicle coordinates to an agent.
Can I Extend My Lexus Roadside Assistance?
Yes. After your Lexus Roadside Assistance expires, Agero for Lexus Owners can take over from right where your Lexus coverage ends. Contact Agero for Lexus Owners membership information at 1-888-516-0792 from 9 a.m. to 5 p.m. (EST) Monday through Friday.
Rely on Lexus of Chattanooga for Your Service Needs
Routine maintenance may help prevent some of the issues that might arise while on the roads around Manchester and Chattanooga. If it’s time for vehicle maintenance or repairs, even if you’d like to learn how to clean leather car seats, schedule service with Lexus of Chattanooga and rely on the Lexus-certified technicians to take care of your luxury car or SUV. If you do get stuck on the side of the road this season, make sure you have a winter emergency car kit ready!
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