The highway system, vehicles, and safety devices are strictly regulated in the United States with a federal authority granted to the National Highway Traffic Safety Administration (NHTSA) that investigates claims of excessive risk alongside major auto manufacturers. When an excessive risk is identified, Lexus will formulate a corrective action plan that includes a free service that contains the risk.

Owners will receive a letter of notification sent to the last known address on file with all of the pertinent details, including the risk identified, what can happen, under what circumstances it can happen, the corrective service plan, and how to get free safety recall service.

Yes, there are several ways to find out if your Lexus has any open safety recalls beyond the letter of notifications. You can search the NHTSA’s website using the vehicle identification number (VIN). You can also search the Lexus website to lookup safety recalls using your license plate number or VIN. Another way to know is by giving us a call and speaking with a knowledgeable service advisor for assistance.

If you ever receive a safety recall campaign notification letter, it is important to get the corrective service quickly as this is the best way to contain the risk and to prevent what can occur if the problem goes uncorrected. Because the service will be completed at Lexus of Chattanooga fast and for free, it is always the best decision to get it completed as soon as possible.