Lexus ES 350 Hixson, TN

“ We had a very good experience working with Fred Fortson at this dealership. Proactively Fred advised that we place a deposit to reserve our car and after the storm weather cleared, we closed the deal and drove away happily in a new Lexus, ”

“ Fred has patience and listens 2 great characters to have while selling cars. He didn't pressure me with constant calls or texts messages and I really appreciated that. Fred delivers and I would recommend anyone looking for a Lexus to go see him. ”

“ I was very pleased with the service we received. The sales people are very prompt and explained clearly the matter of the day. Appreciate it! ”

“ Great service department! I bought my Lexus from this dealer, and they keep it in excellent condition. Never a problem! Thank you Josh! ”

“ I haven't purchased a "new" new car in 40 years. I have purchased two used Lexus' (just off-lease) in that time. So the time had come to buy a "new" new Lexus hybrid. Online searches found me two 2026 NX350h's I was interested in. The two competing dealers were incentivized at the year-end to make me a deal. I was fortunate to have Lexus of Chattanooga win that bidding war for my business. A shout-out to Sales Associate, Mr. Travis Hardin, for answering my calls and texts promptly and professionally. He also engaged a Finance Manager, Josiah Sadek, to consider my offer. I traveled 403 miles from Lower Alabama to meet them all and sign a deal with Finance Manager, Justin Hendrick. I was tutored in the intricacies of the onboard display and safety features by a very capable (and patient) Technology Specialist named Jackson. I couldn't have asked for a better experience with a better group of young, courteous professionals. Thank y'all! ”

“ Fred was great to work with and knowledgeable about everything. Talked us through all the differences in the models and helped pick the best one for us. ”

“ Michell Mikita was a pleasure to talk to. Even though we only came to check out the GX she answered all questions and did not pressure us into considering buying the vehicle. ”

“ It’s always a pleasure to have my car serviced at Lexus of Chattanooga. Ryan always answers my questions and takes time to explain fully. The waiting area is great and my car is clean and ready as scheduled. Excellent service! ”

“ David was absolutely the best to work with. He goes above and beyond his expected job duties. His after the sale service and dedication is top notch. We are extremely pleased with our Lexus vehicles that we purchased from David and we highly recommend him to all our friends. ”

“ Great salesman and get service! Will definitely be back when in the market again. Tyler went above and beyond! ”

“ This experience was definitely different—in a good way. I felt comfortable from the very beginning and that was all because of Cody. From professionalism to genuine kindness, Cody is not your typical “salesman.” He cares and he’s honest. How many times can you say that truly exists in car businesses let alone this world today? ”

“ Michael Platt was a pleasure to deal with, offered the exact car we wanted, with a great price. The finance department was quick to& painless, as well. ”

“ Lexus of Chattanooga was great! I had an excellent experience with Robbie Bales and couldn’t be happier with how everything went. He was exceptional to work with and a great communicator from start to finish. I was driving over an hour to test drive the vehicle and was worried it might sell before I arrived, but he kept me updated the entire time and made me feel completely at ease. The buying process was smooth, easy, and completely stress-free. I truly appreciated his professionalism, honesty, and communication. Highly recommend! ”

“ The best scheduling and check in and service Josh always ready to help. Grateful for the help ”

“ I've bought several cars over my years, and my recent trade transaction at Lexus of Chattanooga was an example of how this business should be done. Robbie Bales did a great job of allowing me to inspect various cars on my own without hovering. He was very transparent with answers to all my questions about various models, options, numbers, and terms of the sale. Absolutely no pressure, just there to assist me to find the right car and terms. During the short periods where we were waiting, he was professional and personable. Definitely an asset to the business. Aaron Schreiner demonstrated all of the features and tech with my car. He is articulate, great at moving topic to topic, and answers questions succinctly. Very patient. He met me at my level of understanding and has excellent product knowledge. This is the guy every software company should have to train people on new products. Josiah Sadek's work in the finance office was quick and efficient. He answered all of my questions, and I was never pressured to buy extra products I didn't want. I was in and out quickly without feeling trapped to hear a two hour-long explanation about every extended warranty! Overall, this is not the stereotypical dealership or car buying experience. Very well done and recommended. ”

“ I can’t say enough positive things about the whole dealership group & Tommy. They were all extremely helpful & made my wife very happy with her Christmas surprise gift of an RX 500h. The dealership has an amazing inventory & an even better group of employees who’ll make your purchase dreams come true. Our 90 minute drive to receive/finalize our purchase was negated by the ease & speed of Tommy's perpetration before we arrived. He had everything ready & the other departments were able to get us back on the road with our new Lexus in less than 30 minutes. If you want the best selection of Lexus vehicles within a 3 hours radius, you need to look at this dealership first. When you find the Lexus of your dreams, make sure to ask for Tommy Tsilionis. I will guarantee you professionalism & honesty, which are the most important traits when dealing with your hard earned money & the safety of your family. ”

“ Tyler was knowledgeable and easy to work with. This was our first Lexus purchase and we did not know a lot about the various Lexus models. Tyler did a great job in educating us. We chose the 2026 TX350 model. He followed through and answered all our questions. Aaron was very patient helping us learn about how to use all of the Lexus features, and also setting up the Lexus app. ”

“ Honestly I dreaded any thoughts concerning shopping for a new car. However; my experience with Lexus of Chattanooga and purchasing from Ralph Paty swept away all negative premonitions and was an exceptionally pleasant experience from start to finish. He had my RX 350 in stock. In my color and equipped exactly as I wished. I highly recommend him and them. ”

“ I would highly recommend this dealership. I had a wonderful experience working with Fred Fortson. He was so knowledgeable and patient and was able to find me the perfect car. He made this experience a smooth and stress free process. ”

“ Exceptional buying experience. A friend recommended Lexus of Chattanooga and insisted we ask for veteran salesman RALPH PATY. We instantly realized the wisdom in that advice. We received a warm welcome from minute we entered the show room and from first sight realized that Ralph Paty’s enthusiasm for Lexus was genuine and that he had our best interests at heart. He throughly knew his product and instantly had my wife and I key’d in on the Lexus model of her dreams. No smoke, no mirrors ,no xx. And we added a new friend to our circle in addition to our new ride. A totally satisfying experience that we look forward to repeating miles down the road. ”

“ Easy to work with and a fast and easy purchase process. It only took us 24hrs from the first test drive to driving it home! Tyler and the team was fantastic to work with. ”

“ Good customer service, listens to customer”s concerns, personable, kind, and helpful in your needs!, ! ”

“ Fred made this experience so stress free! Would definitely buy from him again, everyone was so welcoming at this dealership. ”

“ Always courteous and through. When given a time the car will be ready they always pretty close. ”

“ We don't normally write reviews, but Lexus of Chattanooga, in particular, Robbie is worthy of such review. Recently, we purchased a vehicle from Lexus at Chattanooga remotely. We had the great pleasure of working with Robbie. This purchase was sight unseen and solely dependent upon Robbie providing information and pictures to us. Robbie was attentive and everything he told us was correct. Robbie made this transaction smooth and to take place without a hitch. We relied on him to tell us the condition of the vehicle and what he said was 100% correct. From the first time we sent an inquiry online to the lime of the delivery of the vehicle and after Robbie was on point and delivered excellent customer service! We would highly Lexus at Chattanooga, especially Robbie. If you need a car, please reach out to Robbie - HE WILL take care of YOU! THANK YOU! ”

“ What an incredible experience!!! I bought a used 2017 Subaru Outback on 28 Nov 25, and the vehicle, sales experience, finance, EVERYTHING was a pleasurable experience. I must be honest, I thought purchasing an under 20k car at a Lexus dealer would be much different, but my wife and I were treated with respect and given, what I believe, is the same attention and courtesy as someone buying a LX 700h. What's more, is that a car that we were very happy with was not up to "standard' for them; we waited for them to tighten up the driver's seat bottom cushion cover (they had replaced it), because they recognized it was wrinkled when getting it ready for delivery. I didn't even mention it! Also, we drove 1 1/2 hours to get to the dealer around opening, and I made a joke that I wanted to be done by lunch. Well, they did it! We didn't rush; we didn't get pushed; and there were no surprises. Everyone worked to get us on our way back home! Awesome Dealer!!!! ”

“ My sales person, Tommy Tsilionis, was professional, personable, and knowledgeable about the Lexus product. He kept me informed during the building, shipping, and delivery of my 2026 RX 350. The process was easy and I am very pleased with everyone I had the pleasure of meeting. Special shout out to the great coffee in the service waiting room! Thank you Lexus. ”

“ Ed and Fred Fortson took care of what I was looking for immediately when other dealerships had issues with communication. Justin in finance was great to help create a very smooth process. ”

“ Highly recommend this Lexus Dealership and Fred Fortson. Fred made this an easy and pleasant car buying experience. Justin, in the finance office, was fabulous as well and so easy to work with on this purchase. Both men made this a game changing experience. ”

“ We received excellent care from Cody Clark and the team at Lexus on our new GX 550. Due to long wait times it took awhile to get what we wanted. Cody and team kept us informed all along the way. We got just the package, color and bench seat that we wanted! Justin and the tech team took all the time we needed to show us all the different features - my favorite the massaging front seats! Would highly recommend them! Thanks Lexus of Chattanooga! ”

“ Not pushy at all and very fun to work with Fred our salesman and J Hendrix ”

“ Great staff and comfortable setting. Had all paperwork ready and it was a pleasant experience. Coffee, water, snacks available while we waited. ”

“ We had an exceptional experience at Lexus of Chattanooga, and we can’t say enough good things about working with Ralph. From the moment we arrived, he made the entire process comfortable, straightforward, and genuinely enjoyable. Ralph took the time to understand what we were looking for and never made us feel rushed or pressured. He was friendly, honest, and truly focused on helping us find the right car. It was clear he cared about making the experience a positive one from start to finish. We also want to highlight how wonderful the finance person was—professional, clear, and incredibly easy to work with. They made the paperwork and financing portion smooth, stress-free, and completely transparent. We drove away feeling confident and excited about our new Lexus, and we’re truly grateful for the level of service we received. We’ll absolutely be recommending Lexus of Chattanooga, and especially Ralph, to anyone looking for a great car-buying experience. ”

“ I live in Nashville. I knew the car I wanted to buy, and shopped for it in Nashville, Knoxville and Chattanooga. The experience with the Chattanooga dealership and its salesperson, Ralph Paty, was entirely pleasant. Getting my best offer there was a bonus. I’m happy I called them, and will again. ”

“ Justin is the best! Explains everything thoroughly but is not pushy. A true pleasure to do business with! ”

“ Easy process and easy to work with Fred. Love my new ride. Go see Fred! ”

“ Had a very positive experience with Fred! Will be recommending him and this dealership to others in the future. ”

“ An excellent buying experience with a great salesman in Tommy Chills. We came to just look but Tommy took interest in what we wanted and left with a new Lexus later that afternoon. ”

“ Nice selection with knowledgeable staff. Fred Fortson offers great service with many years of experience. ”

“ Josh always treats us kindly and with respect. He listens to your request and concerns and has knowledge to help you get it resolved. We currently have two Lexus vehicles and will probably add another. The service department and Josh are a major factor in our car buying decisions. Brian ”

“ Ralph Paty is the man! I live in Huntsville, AL and was searching for a great used car for my daughter while she is away at college. I find a used car online at Lexus of Chattanooga and Ralph responded to my inquiry. Once I described my needs and concerns, Ralph was on the case. He went above and beyond to drive and inspect the vehicle for me to alert me of any issues this 11 year old car might have. Ralph assured me this was the one so I made the drive to Chattanooga. Not only was it exactly as Ralph described, but he also had it cleaned, detailed, and waiting on the showroom floor for me when I arrived. Ralph made sure the trade in and paperwork went smoothly and even checked in to make sure I made it home safely with no issues. I will gladly do business with Ralph again in the future. ”

“ I’ve bought a handful of automobiles in my 22 years of driving and haven’t experienced a better person to buy a car from than Cody Clark! I highly recommend Cody because he made us feel very comfortable and had our best interest at heart We went to 3 dealerships before Capitol Toyota and was over the car dealer type. But buying from Cody felt more like buying from a friend ”

“ I have purchased 2 new cars this year from Lexus of Chattanooga. Easy purchases with fair prices! Wade was our salesman and he is a pleasure to work with. Our daughter is currently looking at a new TX that Lexus of Chattanooga has. Thank you for making car buying a positive experience. ”

“ Hands down the best and easiest car buying experience I’ve ever had. The staff is wonderful. They are very efficient and absolutely want to make the best deal for you! They have our forever business. ”