Lexus ES 350 Hixson, TN

“ Great ”

“ Quick and easy! Very helpful in identifying an issue and getting it covered under warranty ! ”

“ The transaction was professionally completed with ease and to my satisfaction. Tommy was great. ”

“ Great and timely customer service ”

“ Very professional staff and quality work from the mechanics. They treat their customers like royalty its quite nice. Highly recommend🙂 ”

“ Service was efficient from the point of scheduling to checking in to completion! ”

“ As usual, service was provided professionally and promptly. ”

“ Very quick and efficient. Very customer oriented and friendly employees. Pleased with my visit and service ”

“ Ryan Kennedy was an absolute lifesaver during our trip from Naperville to Orlando. When our vehicle’s exhaust system unexpectedly broke down, we were worried that our journey might come to an end. Ryan took the time to understand our situation, knowing that we were far from home and still had a long drive ahead of us. He quickly assessed the problem and came up with a temporary fix that significantly reduced the noise and made it safe for us to continue our trip. His knowledge, professionalism, and willingness to help went above and beyond what we expected. Thanks to Ryan’s assistance, we were able to get back on the road and complete our journey with much greater peace of mind. We are extremely grateful for his kindness, expertise, and outstanding customer service. Highly recommended! ”

“ Awesome Experience! Fred Fortson was wonderful to work with. Lexus of Chattanooga made the process of purchasing a vehicle quick and easy! ”

“ Fred helped me out big time getting me the car I wanted. Made the push for me even though i’m under 21 to still get a good financing offer. ”

“ Andrea Mashburn gave excellent service! ”

“ Had the 40,000 mile maintenance done today. We well pleased with the service. ”

“ Very professional and courteous.. ”

“ Helped me out as soon as I was in the door. Great guy to talk to and helped me out to get a great deal for myself. Happy to have met him, hope he's your salesman! ”

“ Always helpful and knowledgeable. ”

“ They are always very courteous and thorough when servicing my vehicle. I appreciate their personalized care and attention to detail. ”

“ I had a great experience purchasing my vehicle from this dealership. The staff was friendly, professional, and made the entire process smooth and stress-free. They answered all my questions and were transparent throughout the sale. ”

“ Excellent service. Alec Bales assisted me in so many ways. Thank you Alec and Lexus of Chattanooga. ”

“ They were so very nice and curtious!! Thank you! ”

“ Excellent dealership experience, friendly staff, quick service, fair pricing, and overall very professional environment. Highly recommend! ”

“ Clean, professional and quick! Thank you! ”

“ I took my RX 350 in for service and wanted to see if they had the new 2027 RX350 on the lot. Mr Tommy Chills met me on the lot and ask if he could help me. I ask him about the 2027’s he said they don’t have them yet. I seen the RX450h+ and ask about it. I told him I would need a white RX450h+and on the way out I seen one that was open so I checked it out! When I got home I called and ask him to do the numbers on both vehicles to see what I would be looking at if I traded. Long story short I got 2.99% interest rate and I picked up the RX450h+ the next day! I love driving it and saving on gas!! Seamless deal with Mr Chills and the Finance Manager!! I totally recommend Lexus of Chattanooga!! ”

“ From the minute we walked in, this dealership made us feel right at home. There was no pressure, no rushing, and no feeling like we were just another sale. Everyone was friendly, but Ralph Paty is the one who really made the whole experience stand out. Ralph treated us with genuine respect from the start. We asked to look at several different Lexus RX 350 AWD models, and he never once acted bothered or impatient. He insisted on bringing the requested vehicles to us in the shade so we would not have to walk in the sun and heat. He opened every vehicle, explained things in a way that made sense, and made sure we had all the time we needed. You could tell he actually cared about helping us find the right one, not just pushing us into something. What meant the most was how he made us feel like we mattered. He listened, he paid attention, and he went out of his way to make sure we were comfortable with every step. That kind of service is rare these days, and it says a lot about both Ralph and the dealership. We left feeling confident, appreciated, and happy with our decision. If you want to be treated like family and work with someone who truly looks out for you, ask for Ralph Paty. This dealership has earned our trust. We are telling family and friends about this dealership and Mr. Paty and our new Lexus! Stuart and Jennifer Wyrick, Luttrell, TN. ”

“ Have had the BEST experience with this place. Between Wade and Robbie, we were VERY taken care of. Great people and great service!! ”

“ Gavin in the Service Dept is an excellent representative for Lexus. He and all the other reps that I interacted with are great! So friendly and easy to talk to. A manager in Service, Cody, came out to talk about my car issue and impressed me with his eagerness to make sure I was happy, as well. I received all the attention to the car that I needed, the work was done perfectly, and I left happy. Nice folks who do great work. ”

“ These guys are great! From the beginning of the sale to well after, professional, courteous service. ”

“ Excellent customer service and very knowledgeable. ”

“ Excellent service! ”

“ Dealer sourced mud flaps overnight and installed next day as part of the service call. ”

“ Extremely fortunate to have Fred as a salesman. Professional, experienced, and has integrity. After I bought my vehicle, he was there to help me after the fact with any concerns. Lexus does the right thing and that’s what makes people love them. Definitely will be a repeat customer. ”