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Very friendly staff that listened to my needs and didn't push anything on me I didn't want. We will definitely be back. THANKS!
Truly an amazing experience. Hands down we received the best service with a unbeatable price on our first New Lexus. Thank you Fred for everything!
Service attempted to repair a maintenance safety issue on a recently purchased used Lexus. They tried everything even with TSB assistance. Even Lexus engineering was contacted and they could not offer a solution. Service tried everything ,but just unsuccessful. Sales then reviewed the situation and reworked a great deal for a new Lexus to make it right for the customer. Other car companies would not have done so. Fred Fortson went above and beyond to make the deal successful.
I received exceptional service at Lexus of Chattanooga. Fred Fortson is very personable and easy to work with. I highly recommend him and Lexus of Chattanooga.
My family drove up from Alabama to check out a particular color on the 2020 Lexus RX350 and return to Huntsville to order it at our local dealer. After spending a few minutes with Fred Fortson explaining the options and helping us to really feel like we were at home. We decided to purchase from Lexus of Chattanooga then and in the future. Very enjoyable buying process.
Great customer service from first contact and throughout the whole process of purchasing my certified Preowned Lexus GX 460. Fred Fortson was absolutely a joy to work with at the dealership. His knowledge, expertise, passion was very much appreciated.
A top quality premium vehicle buying experience starting with the very first phone contact with Mr. Fred Fortson. Every question thoroughly answered and a very respectful demeanor.
Fred Fortson is the BEST salesperson I have ever dealt with. He is honest, professional and cares about the customer. He made my car buying experience a great one! I will send all of my friends to Mr. Fortson!!
Mr. Fred Fortson was very helpful in the selection and purchase of my new vehicle. I thank this company for their good customer service and I look forward to a continued relationship with this great company.
Great, no pressure. Everything explained clearly up front. Very easy to work with. They brought out several models for us to test drive, which was good cause we ended up moving up a model.
Overwhelmed by superior customer service at Lexus of Chattanooga Tn. Our salesperson Fred Fortson was absolutely the best sales professional that we have ever encountered. He ensured that my entire family was happy and pleased with our selection and purchased SUV. Thanks Fred.
Fred made our buying experience easy and enjoyable. We appreciated his knowledge and expertise with the warm and friendly attitude. Excellent service in every way!
Trustworthy and honest. Would recommend for anyone who needs to trust their salesman !! Fred honored us throughout the entire process and we are so thankful
Fred is the right man for the job! He is an awesome salesman and professional! I’m so thankful for his all his help and expertise!
Mr. Fortson was very professional and helpful. He was very patient through the entire process. He made us feel very comfortable with the process. His honesty with each and every vehicle we looked at, and ensured us that he was there for us to make sure we were satisfied with our purchase. I would send everyone to Mr. Forston because of his overall care and wanting his customer to be happy. Thank you Mr. Forston for everything.
The dealership is always clean and EVERYONE is so helpful from the receptionist to the service people. Fred is amazing and very helpful! I live in Atlanta but still come see him. I bought a GS 350 for my 30th in 2015 and fell in love with Lexus! Fred is currently finding me a RC F.
I had been to 17 different dealerships in Chattanooga and the surrounding areas. I had a very specific request that no one was willing to accommodate without an obscene amount of money attached to the deal. I was know lee able enough to know what was fair and wasn’t willing to accept just anything. Lexus of Chattanooga was my 18th dealership and I knew, after a short conversation with Fred Fortson, that I wouldn’t have to look any further. He accommodated and exceeded my request, knew the answer to all of my questions, and made sure that I was well-informed throughout the entire process. He is a trustworthy salesman in an industry where honesty seems rare. If you need a car and have looked and looked, go and see Fred Fortson, I promise you’ll never buy from anyone else.
Nice work. I will return again. Fred helps with ongoing issues that have occurred that were unexpected. The truck is more than I can expected.
Fred was extremely reasonable to work with. He was easy accessible and ready to answer any and every question that I could think of. He was super friendly. I will refer each and every person I know to purchase a car from him.
MR. FRED FORTSON IS THE BEST SALESPERSON HANDS DOWN!! THANK YOU SO MUCH FOR MAKING MY LEXUS PURCHASE SO EASY AND HASSLE-FREE! HIGHLY RECOMMENDED!!
I was out last week looking for a nice used suv for my mother to drive back and forth to work and church. Mr Fred Fortson helped me and my mom choose her a very nice and reasonably price Lexus SUV. All I can say is thank you Lexus of Chattanooga and our Salesman Fred Fortson.
My husband and I were helped by Fred Fortson and we had a phenomenal experience. Not only was he very thorough and took the time to try and find a good deal for both of us, but he actually came to our house to bring paperwork and help us figure out how to use our cars. We have small children and dread bringing them all out to the dealership. Knowing this, Fred has consistently offered to come to us. He even picked up my car, took it to get serviced and brought it back due to my husband being out of town. We have never had anyone be so courteous during and months after a sale and we are beyond grateful for Fred’s kindness. We are now his forever customers!
Had a great experience working with my sales guy, Fred Fortson. He knew all the ins and outs of my car and made me an expert after my purchase.
Mr.Fred Fortson Was A Wonderful Help With Me Purchasing My New Lexus. He Was Very Patient And Attentive With Me. I Would Refer Anyone To Him Anyday.
He was very great with working with me & my family on getting a car he was very respectful & tentative when dealing with us I will recommend Mr.Fred to anybody !!
FRED FORTSON HE WAS REALLY HELPFUL TO MY FRIEND SHE BROUGHT A CAR FROM HIM AT LEXUS IN SHE STILL TALK ABOUT HOW GOOD HE IS
I love my new car. Fred was so attentive and he focused solely on me. He made sure I got the best deal I could get. I so much Appreciate him and I will surely buy another one from him. And send my friends also.
I just purchased my first Lexus from Lexus of Chattanooga and Fred Fortson. Fred was fantastic through the whole process. He took the time to explain everything, didn't try to push additional costs or anything we weren't interested in, and was extremely knowledgeable about each individual vehicle we looked at. It was a pleasant car-buying experience, and that can be so rare. I highly recommend you work with Fred when looking for a new car. He took the time to go through every feature of my new RX350 with me personally and helped me set everything up. Buying a new car can be stressful, but everyone at Lexus of Chattanooga made it a pleasant, fun and exciting experience.
We just bought our first ES350 and it couldn't have been easier. Fred is the top salesman and he is friendly, patient, and knowledge. He asked us for our business and I knew he could get the job done with the least hassle. If your in the market for a Lexus ask for Fred. He is the BEST!
Fred’s customer service was excellent. He is very efficient and respectful of your time. Our entire buying experience was handle professionally and seamlessly. We will definitely being using him for future car buying.
Friendly staff, great selection. Got me great finance My vehicle was ready for pickup in a timely manner. Thank you Fred and Lee Ann for making this a good experience. Definitely recommend Lexus of Chattanooga
All of the employees made me feel like they really wanted my business. Even though they didn't have the exact vehicle I wanted in stock, they were able to locate one and bring it to Chattanooga in just a few days. The pricing is very competitive so that it is possible to buy locally without having to drive to the bigger cities. I am very pleased with the whole buying experience.
We didn't expect to buy a car so quickly but our experience at this dealership was so low pressure we were comfortable with moving forward with our purchase.
I had a great experience. Everyone involved in the sale of the vehicle were attentive, professional, and courteous. Fred went above and beyond to get everything prepared for me and my family. He made the car buying experience fun and way less cumbersome. We plan to be repeat customers.
I love the Lexus vehicle that I just bought at Lexus of Chattanooga. Fred Fortson is the greatest Salesperson that I’ve ever dealt with in 30 years of buying cars. Fred was very professional and explained every step of the process, as well as. features on my new SUV. I will definitely buy my next car from Fred and Lexus of Chattanooga.
Very professional, yet personal, experience! Fred was very knowledgeable and helpful in providing information that made our decision making process easier. I would definitely look to this dealership for my next purchase.
The day started like a normal Saturday. I had absolutely no plans to go shopping with my daughter. My wife had mentioned several weeks ago that we needed to “ start” the process of “looking” for a replacement car for the ‘96 4 Runner that our daughter was driving. So I thought that I would take advantage of a rare sunny day and shop cars. I had several places in mind. We started at Lexus and ended at Lexus. Fred sold me a GX 460. He was very professional with a good helping of humor. He is truly an asset to the Chattanooga shop.
Fred and Phillip were very willing to help and made the car buying process a breeze. Would definitely recommend them and Lexus of Chattanooga for your car buying needs !
Fred was an amazing salesman and paid attention to what I was wanting in a car. The process was really easy and enjoyable. I definitely plan on remaining a loyal Lexus customer for years to come.
Fred was great to deal with, he answered all our questions and walked us thru all the aspects of our new car ...will definitely do business with Lexus of Chattanooga again. David and Mary
Fred was amazing to deal with and walked me thru every aspect of my new car! Will do business with again in the future for sure! Thank you Fred and merry Christmas!
Fred Fortson was great to work with, I came by the store eleven months ago and introduced my self and advise him on what my wishes were, Fred keep in contact with me and now my spouse is driving the car of her dreams, Thanks to Fred Fortson and Lexus of Chattanooga
Mr. Fred Fortson provided an upscale experience during the entire process! After locating similar cars at Lexus dealers near our hometown of Nashville, Lexus of Chattanooga came through with our desirable price point for the new ES 350. Fred made the drive worth our effort. Upon arrival, the ES was inside, detailed and ready for delivery. And yes, anyone looking to purchase a Lexus should give Mr. Fortson an opportunity.
Fred Fortson was the best!! We enjoyed dealing with Fred. He was knowledgeable and very helpful. It was a pleasure working with him. We highly recommend the dealership and Fred Fortson!
Great experience. Would highly recommend Fred Fortson if you're looking to purchase a vehicle. He made it a great and fun experience. Awesome Job!
We have never met a nicer, more informed person. He was not pushy but he was more like a friend. He was knowledgeable and made us feel comfortable. We have purchased many vehicles in the past but this really was over the top. Keep up the good work Lexus of Chattanooga, you will be highly recommended.
Buying a car can be stressful but Lexus of Chattnooga made my experience enjoyable. Excellent customer service, great selection and price. I would highly recommend Lexus if Chattanooga. Thanks Mr. Fortson.
Fred was very helpful and knowledgeable about the car we were interested in. He made us feel like the Lexus was the only car for us. It is a beautiful car!
Fred was very helpful, I appreciate his customer focused attitude and effort in finding us the right vehicle. If I were looking for a Lexus (or a bicycle), Fred is who I would call!
This dealership not only has great customer service but also an amazing selection of vehicles. I found the exact Lexus GX I have been wanting! Fred was very knowledgeable and professional! We were very pleased with everyone involved in the process.
Thank you as always for taking such good care of me. I always feel like I'm treated fairly and never taken advantage of. Being a single female and not knowing much about cars I depend on my Lexus dealership to be honest with me and I couldn't be happier with my decision to not only purchase my beautiful car but to have bought it from Lexus of Chattanooga.
I told him exactly what I wanted and all the features that I wanted. He came back with a couple options for me to try out that he thought might fit me. The car i bought has absolutely everything I ever wanted and more.
I had a wonderful experience at Lexus dealer shop today and would love to come me back with family and friends to introduce cars. Thank you !
Fred was professional and very personable. He made car buying easy. Staff and service has always been top notch!! Price was competitive. Dealership is clean and comfortable.
Fred and the entire staff were very welcoming and helpful. We felt at home and relaxed. Thank you all! Fred's the best, we will recommend everyone to you!
My purchasing experience was great from start to finish. Fred was so thorough in my purchase from beginning to end . I left understanding all the capabilities of my auto and felt as though I was part of the Lexus family.
Fred is a rockstar in his profession. Extremely professional, courteous, and a humble presence. I enjoyed building a relationship with Fred and Lexus of Chattanooga!
I looked for the perfect NX 200t for a year and a half, Fred made it possible. We worked out the numbers and trade offer before we ever came to TN from ATL. He’s the best. Honest and thorough, understanding and patient. I was thoroughly impressed and happy we decided to go to Chattanooga to purchase our car!
This dealership by far has the best service and sales person.Fred Fortson went above and beyond.I told Fred what I had been looking for for two weeks. I had looked at the BMW,Mercedes,Cadillac All were nice vehicles but in each one I would have had to give up one or more amenities.None had all unless I paid more than $60,000+.Fred listen to me and I got it all,Price unbelievable.I did not give up any bells and whistles. I left there a happy girl. Thanks Fred Fortson !
Fred’s expertise knowledge of the vehicle was top notch. He took his time to explain the details on my car and was very courteous to my husband and me, not rushing our decision to make a purchase. We described the color of both exterior and interior of what we were looking for, as well as definite options we wanted. He pointed us to the exact car of our desires. I give Fred a 5 Star indeed!
Fred Fortson was a knowledgeable straight shooting salesman who went way beyond our expectations in helping us secure the best price and best SUV for our family!
We stopped by to look & get pricing no intention to make a purchase after meeting Fred & his excellent customer service Hey didn't make us feel pressured he was very professional so after approximate 2 hours we were purchasing a vehicle
They made my car buying experience less stressful and much more pleasant. Fred and Jim were both easy to work with. Fred is very knowledgeable about the cars he sells.
Just bought my 2nd Lexus from Lexus of Chattanooga. Fred Fortson was awesome to work with! Look forward to working with him again I’m the future!
We have been Lexus owners for 12 years and traded in our 2007 LS460, purchased new, for a new 2018 RX350. Fred Fortson made the process stress free and we walked away feeling like we paid a fair price for a great vehicle. Thank you, Fred! We would recommend you to our friends and family!
So thankful to Mr McKamey, Ed, and Fred for making my buying experience at Lexus of Chattanooga so good! Based on my experience, I can say with certainty this dealership is #1 for great customer service!
This is the third car I have purchased from this dealership. I always enjoy doing business with them! Fred goes above and beyond! Thank you!
Very professional and try hard for our business. So caring! Was almost an impossible situation that he worked out with flying colors! Very responsive and didn't leave me hanging! Great guy- Fred!
Fred was Fantastic! We Love our new Lexus SUV . Thanks for all the great personal service! This is our second time purchasing a Lexus from you and your dealership! Rodney & Kim Johnson
Mr Fred Forston ,went way above and beyond to get me into the right vehicle of my choice ,he was so professional and helpful ,I had the best experience with Forston,I would recommend him to anybody who's tryingto purchase a vehicle ,Thank You Again Mr Forston On My 2014 Infinity Very Please 😍😍😍
I had a short window of time to replace my car which was a total loss in wreck. Fred helped me find the right car. Safety was critically important to me. We found just the right alsolutuin. I’m back driving- a safe and so much more car. Thank you, Fred
Fred really cares about his customers. He really tries to get you the best deal. I had a wonderful experience with the cars I have purchased. I highly recommend you visiting this dealership ! Thanks again Fred !!!
Traded my 2012 RX350 for a 2017 RX. No surprises; everyone was efficient and friendly, and the trade was fair and the transaction time was very fast.
I have now owned 3 Lexus vehicles. Lexus of Chattanooga always provides courteous and efficient service no matter what the need is. They always go the extra mile to provide us customers what we pay for. Thanks for my Rx 350....I love it! Fred Fortson is much appreciated for this deal.
Very pleasant experience. Buying or leasing is always a struggle but this team operated very smoothly. My wife and I have purchased several cars over the years but had never considered leasing. We were guided in this direction by Mr. Fred Fortson through thoughtful and considerate questions regarding our wants and needs related to acquiring a superior car tailored to our lifestyle. He was very generous with his time and patience. Mr. Fortson made sure that we met with the people who were the experts in the field of discussion at the moment. Philip Foster demonstrated excellent knowledge about the functionality of the car and it's electronics. He was very helpful in getting us a basic understanding such that we felt comfortable driving away from the dealership. The financial person, Leigh Ann Morgan, made the actual paperwork process quick and less intimidating. My wife and I felt very comfortable about driving from the dealership home knowing that we had a team to call on at ANY time we felt in need of a helping hand. Would recommend them to all.
I looked and priced the NX for 2 years at several different Lexus dealerships. I stopped by Lexus of Chattanooga for the 3rd time [the first 2 were unsuccessful] and that’s when Fred Fortson helped me. He found the exact car I wanted and was able to get the price to what I wanted. He was very professional but mostly I felt he was honest with me. I will definitely buy my next Lexus from Fred!
Great Detailed Service. Great cars. Best customer service!! Will be recommending Lexus of Chattanooga to everyone I know who is looking for a new car. Thanks again Mr. Fortson
My Salesman Fred Fortson was absolutely the best salesperson that I dealt with during my trips at a total of four area dealerships. He was heads and shoulders above everyone that I came in contact with while trying to buy a Luxury car. From the time I met him he was friendly and courteous. Fred was extremely professional, knowledgeable and Sharply dressed. He explained every single feature on my GX460 and made me and the family feel very comfortable throughout the process. I will definitely recommend Lexus of Chattanooga and Fred Fortson to all of my family members, friends and coworkers.
I leased my new RX from the fantastic team at Lexus of Chattanooga. I say team, because they ALL were a part of my buying process and EVERYONE made me feel welcomed and appreciated. As a woman, it is often difficult to purchase a vehicle; you are made to feel as if you should have a man with you, you are showed the cup-holders and vanity mirrors instead of the performance features, etc. These folks; Ralph Paty who greeted me with the door opened, got me coffee and showed me my first lexus on my first trip in, Fred Fortson who explained my lease vs purchase options, Reggie Elder who sat with me and discussed the benefits of the RX vs the Mercedes, Infinity, Audi and BMW counterparts when I came in for a third time, and Larry Holder who brought me the final vehicle I wanted to drive to my office! These guys truly are a team and are more concerned with customer relationships than just making the sale. When I decided on the RX I finally purchased, Leighann Morgan the Finance Manager was AMAZING. She was able to secure the right lease option for me as well as provide me with no out of pocket expenses for the entire lease.... I'm sold on my new RX, I'm sold on Lexus of Chattanooga!
Great dealership and even better customer service! I went there to buy a used car wanting to save some money. Thanks to Fred Fortson who took time to work out all the options for me, I got a brand new 2018 model! He was not pushy and willing to help me get what I wanted as best he could! Definitely would recommend friends and family to go see Fred at Lexus of Chattanooga.
My salesman, Mr. Fortson is very knowledgeable, and patient. He shared a lot of information throughout the process. I was able to take my time and make the decision between 3 vehicles without any pressure. I did purchase the car that I wanted. My experience was awesome, and I am very happy with my purchase. I will recommend him to all of my friends and anyone who ask. Thanks Fred.
My advisor Fred Fortson earned a 5 Star because he was approachable, professional, patient & pleasant! I especially liked that I only had to deal with him avoiding those distractions. I'm so surprised these days that folks don't know their products & have the knowledge needed w/out having to ask somebody else. Also meaningful was I left satisfied w/ my deal. That almost never happens. Classy professional in a Class A Dealership.
Great place to buy a car. Our salesperson was very helpful in assisting us with our purchase. Fred Fortson a tru professional and not pushy at all. He made sure that we had all the time we needed to make a decision on our car. I will definitely refer customer to Fred and Lexus of Chattanooga
I had a wonderful experience at Lexus of Chattanooga. The price was great. The car has low mileage and the inside was in great shape. Thank you.
Exceptional service. Our salesman was Fred Fortson. A Class guy. Will definitely recommend this dealership and particularly Fred to anyone looking to buy a Lexus vehicle.
We bought our RX350 in 2016. It was preowned. Our sales representative was Fred, and he was a pleasure to deal with. Since then we have had the pleasure of working with Corey during our service visits. Everyone is always nice and accommodating. I would recommend Lexus of Chattanooga.
After shopping at three other high line dealerships in the area we took our friend’s advice. We stopped at Lexus of Chattanooga and met our Salesperson Fred Fortson who was extremely professional and knowledgeable about the brand that he was representing. Fred took the time to greet and speak to all five members of our family and made us feel as if we were already a family member of Lexus. We couldn’t help but to move our purchasing date up from six months and decided to purchase that day our very first Lexus a RX 350.. Thanks Fred and Lexus of Chattanooga for being courteous, fair and friendly to our family. I will be recommending all of my friends to see Fred Fortson for their next car purchase.
Fred Fortson made purchasing a new car, a pleasant experience. Know about the cars he is selling. Would buy from him again, and will tell all my friends about him.
Have had our Lexus RX350 serviced at dealership for more than 5 years. Service work done well. Purchased 2016 NX200t yesterday. Sales person was very knowledgeable and treated us very professionally.
Our experience with the Lexus dealership in Chattanooga was very positive. Our sales rep, Fred Fortson, was very attentive, extremely helpful and a true professional. He worked hard to make sure we were able to leave with the car we wanted. We will certainly be back in the future and we will happily recommend this dealership to others
I went in for service but after FRED FORTSON talked with me, I leased a new car, Thanks you FRED, I love my car. I did not intend to purchase a car but as a walked around in the showroom, FRED, offer his help and he was so informative and easy to talk with, I walked out with the car that i really liked. Thanks FRED and JOHN CATE for your kindness.
Our experience at Lexus of Chattanooga was very pleasant. Our salesperson, Fred Fortson, was helpful and dealt with us in a courteous manner. We are very pleased.
Working with Fred Fortson made the car buying experience so enjoyable! He was kind, took time to explain the different options available for purchase, and worked with us to make sure it was a purchase that the entire family would be happy about in the end. He also made certain that every detail was handled and went above and beyond in his customer service. We would definitely visit Lexus of Chattanooga again in the future and ask for Fred.
Fred Fortson is professional, knowledgeable and very kind. When I purchased my first Lexus SUV from him I was so impressed by the way he presented himself and most of all he could answer all my questions . Being a widow, he was just the person I needed to help me. Very patient and understanding! He is an asset your dealership and that is why I came back and purchased another Lexus. As, I was waiting on my final business to be completed another lady was talking to me about Fred. She felt the same way and was purchasing another Lexus because of Fred too. We were so happy to do business with him. Please know that women look and appreciate men like Fred who knows his job and make you so comfortable because he helped you and not rushed you. I personally thank you Fred Fortson for being so kind and helping me purchase the best car on the road.
Fred Fortson worked hard to make our experience more than pleasurable. Even though they were short staffed, we never felt pressured or rushed in any way. I'd recommend Lexus of Chattanooga to anyone thinking of purchasing a Lexus.
From the minute we met Fred we knew we had found our new home to purchase our vehicle from. We live 2 hours from this dealership definitely not the closest, but worth the drive to be treated fairly and deal with people that have integrity! We did go to other dealerships. First thing they want is a copy of your license. Fred, had never met us before in his life and we were looking at the LS 460. He said, take it for a drive. I asked if he would go with us. He said, if you want me to, but it's not necessary. He treated us like a human beings, not criminals. We plan to buy many more cars from Fred Fortson!
very accommodating and friendly. great discount and great used auto trade value. dealership didn't have color I wanted so they brought one from another dealership out of state and gave me the exact same vehicle to drive for six day while I waited for my vehicle to arrive. very helpful and thorough with showing me the new vehicle's various equipment and accessories
Great customer service by Fred Fortson. It was the most enjoyable car buying experience that my family has ever had at car dealership. He was polite, personable, and extremely professional. He took his time presenting and demonstrating the auto before I purchased it. I'm going to send all of my family and friends to purchase from FRED!!!
We received excellent service. Fred did a great job working out all the details we requested. He was very friendly, courteous and we would definitely recommend him again.
We had a great experience at Lexus. Fred was a pleasure to deal with and we felt like he worked hard to get us a good deal.
I purchased two new Lexus vehicles from this dealership within a span of six months. On the first vehicle, a 2016 ES 350, I received a key number plate. On the second vehicle purchase, an LC 500, I did not receive a key number plate. Despite repeated phone calls to the salesman and sales manager, no one will call me back to give me an explanation as to where my key number plate is for the second vehicle.
Nice, friendly experience with prices that can't be beat. They beat out two other Lexus dealerships in Tennessee on my new LX 570. Will be back again.
Our salesman Fred Fortson was very professional and very knowledgeable. I recommend Fred and the sales and finance staff to anyone looking to buy a new or used Lexus.
Very professional and courteous salesman and staff. Prompt responses to questions, pricing and concerns. Fred dedicated sufficient time to ensure my wife understood and was familiar with the technical aspects of the car. Although it was a Friday and a long day for him, Fred made sure we were comfortable with the sale and his actions and demeanor sent a strong signal that his customers were his first priority. My initial contact with Fred impressed me to the point that I quickly made a decision to purchase in Chattanooga rather than at a dealership closer to home. Fred is definitely an asset to your dealership and you could not have a better ambassador for your sales department. The only aspect of the experience that could have been better was the detailing of the car. This is no reflection on Fred, the outside and interior of the car looked fine. I do have high expectations for detail work and the not-so-obvious places on the car had not been cleaned. The inside of the gas cover, and crevices where the trunk and doors close had not been cleaned. This is unusual for Lexus, I have always been impressed with the detail of a car, even after a service is performed. Part of the problem could have been the timing of the sale, there was not much lag time between the sale and when I picked the car up. I locked down the deal on Friday and then proceeded to the dealership to get the car.
Purchased a 2017 GX460 and Fred Fortson was awesome to work with and everything went very smoothly. He made sure I knew about every detail of the car and explained it very well.
It was a pleasure discussing what we were looking for and purchasing our 2017 GX460. Fred Fortson was knowledgeable and great to work with. We were considering another dealer outside of the area, thinking that they would offer the best deal but Lexus of Chattanooga quickly matched the deal and made us feel better about being able to buy local. Great dealer to work with!
It was a pleasure purchasing a certified pre-owned RX-350 from Lexus of Chattanooga. The sales and technical staff personnel were exceptional and highly professional.
Fred was very patient and helpful. At no point did I feel rushed or coerced. Buying a car is not a process I enjoy, but Lexus of Chattanooga made it pretty easy with clear communication and smooth processing.
Fred Fortson went above and beyond what we would have ever expected. He made sure we were happy and had the best deal possible. After we thought we thought we couldn't reach a deal, Fred continued working until we got the deal completed.
Fred Fortson is an asset to Lexus of Chattanooga. He is professional, personable, and most helpful in not only the sale of my Lexus, but also in getting me acclimated to all its bells and whistles. It's great to be back with Lexus of Chattanoga! Karen Albertson
Fred Fortson is a professional in every way. He help with the selection process and worked with me to get the deal closed. I came back to this dealership because of the way that I have been taken care of in the past. Jeff Chamberlain in the service department has been great to work with on the service of my previous car.
From the time I walked in the showroom it was all about me, the customer. The car selection, the infamous paperwork, attention to detail, courtesy - all the processes were of the highest caliber. And, the "deal" - the best anywhere. I've purchased approximately 8 Lexus vehicles over the years from another dealer in a larger city. Lexus of Chattanooga, a locally owned dealership, gave me a far superior offer. I highly recommend them and my sales consultant, Fred Fortson.
After a lackluster experience at one of our local Lexus dealers, we turned to the internet and found the model and color combination we desired at Lexus of Chattanooga. So we made the 130 mile drive from Nashville to Chattanooga. Best decision ever! We were extremely fortunate to have Mr. Fred Fortson as our sales adviser. His knowledge of the brand he sells, his patience with our never ending questions and his professionalism are outstanding. From the extensive test drive to the "money talk", we never felt rushed nor pressured. This is how an automobile purchase should be! It seemed the willingness to accommodate carried over into the F & I Office with Marcus Jones as well. We arrived in Chattanooga with zero expectations and left with a beautiful 2016 GX460. We will be back! If you are in the market for a Lexus or any other car and you do not call Fred Fortson, first, you have done yourself a disservice!
Fred Fortson went the extra mile to get us the vehicle that we wanted quickly. Fred streamlined the buying experience so that we could begin enjoying our new car. We recommend Fred and Lexus of Chattanooga.
My husband and I visited Lexus of Chattanooga on a whim,as I was unsatisfied with my current vehicle. We were promptly greeted by Fred Fortson. Unlike other car dealerships, we never felt pressured nor did we have to test drive the car with a sale person accompanying us. Fred Fortson suggested a vehicle for me that I absolutely fell in love with. He was not only knowledgeable but fun and cheerful as well. The entire experience was a pleasant one. We will definitely suggest Fred Fortson and Lexus of Chattanooga to anyone we know looking for a vehicle.
I was very happy with car buying experience .fred fortson was my salesman , he personalized me with all the features/ controls on my new car on delivery ,he took the time to get every thing done.he went beyond the call of service.AAA customer service. thank you./excellent team leader.
Fred is great at getting you the perfect car for your need! He helped me make the best choice for our 16 yr old & we couldn't be more happy with our choice!! Great deal also...shiny used Lexus made our 16 yr old cry she was so happy!
This is our first Lexus and the experience so far has been great. Fred Fortson was our salesman and he took the time to make sure we were satisfied with everything. He didn't rush us into making a decision and then took plenty of time to show us the many new features on the vehicle. Great guy!!
I have owned 7 Lexus and this one is my 8th. I bought it online and met Fred Fortson on the phone and by facetime/ iphone. What a guy! He went out of his way to make certain all of my requests were met and did a fantastic job of getting me a deal, all the equipment I wanted and fantastic service. This guy has character and principles. I will probably buy my next lexus from him as well. A great dealership and car arrived in perfect shape .. an RCF. What a car, what a dealership and what a salesman! Warren Weitzman
Sharon and Fred made us feel very relaxed. We laughed the entire sales process. Fred took time to familiarize us with the vehicles technology. Professionals in every way.
Fred met us at the door from the minute we got there and was very polite and professional! He showed us what we were looking for and was more than helpful in finding the color of vehicle we wanted. He stayed late to meet us to pick it up and showed us everything about the car. He was a joy to work with. I would highly recommend him to help you find the vehicle you are looking for. He is helpful and not pushy. We could not have asked for better service.
Fred knew all the information about the car I wanted to buy. He was patient and let me make up my own mind. I would recommend him to other customers.
My husband and I went to Lexus of Chattanooga just to look and not really ready to buy . We first met Fred . He was so nice and very knowledgeable in every car we asked about . We had driven the infinity as well as the Mercedes and the Lexus was by far our front runner. After a few days and a little research we had decided on the Nx200t F Sport. So I gave Fred a call and he did everything he possibly could to locate The exact car that I wanted . So within just a few days the team at Lexus of Chattanooga had brought The car that I truly wanted . I truly love my new Lexus. Thanks to Fred and the team at Lexus of Chattanooga we would truly will Use them again. I would recommend this family to anyone. Thanks so much guys
I'm sure some people may like shopping for a new car. I am not one of those persons. However, Fred Fortson helped make the experience enjoyable. My husband and I were looking for a new 2016 Toyota Camry XLE with Parisian Night Pearl exterior and Ash Leather interior. After looking around the lot for several minutes and not seeing want we wanted we were headed to our car to go to another dealership. Before we reached our car Fred approached us. We told him what we wanted and it didn't appear that they had it. He asked if we had driven a 2016 Camry and since we had not we test drove an LE. Fred immediately started searching for the car we wanted. He didn't stop until he found it. I can't say enough good things about Fred Fortson. He really was so very accommodating making sure we got what we wanted. He was very patient showing me all the "bells and whistles" of my new dream car. This will be my third Toyota Camry and if Fred is still selling cars when I'm ready for my fourth Camry I'll seek him out.
My experience was awesome at this dealership, and i loved it. I came in the beginning of September and told Fred my bday was the 25th and I would love to have a GS350 by then for my 30th Bday. Around the 23rd of September he called me up and said I have your car for you! He was surely right, I had no complaints whatsoever. The paperwork process was easy, everything was digital and I wasn't there all night like other times when buying a car. To top it off I requested that big red bow to take a picture with my new car, needless to say I got about 250 "likes" on Facebook!!! With my experience I think I will stay in the Lexus family :-)
Good, Honest, people straight forward, and great pricing. Fred , Jennifer and Nick were great to work with. The RC350 replaced an Infiniti G37S and we're looking it!!!
I was greeted with respect upon entrance to the dealership. The salesman, Fred Fortson, was very knowledgeable about every vehicle I asked about. He was very professional and helped me through the total process of purchasing my vehicle. I told him what I wanted and he found it for me. I got the color I wanted, the price range I wanted and assisted me in understanding my vehicle. I wanted a black SUV (RX 350) only owned by one person. He is really a good Lexus salesman. He offered me beverages,coffee, water and other amenities offered at the dealership in Chattanooga. I had visited BMW, Audi, Cadillac, Infinity and Mercedes dealerships, but none could compare to Lexus. It was the vehicle, but overall it was the employees. Mr. Fortson is just great and very capable person. Nice personality and being a female we are hard to please. He was patient, answered all my questions and I left happy with my Lexus. I will encourage my friends to purchase one because of Mr. Fortson.
Alicia is a fabulous sales person who does Not push herself on you. She is extremely attentive and did not even ask for our phone number! We were totally flabbergasted she didn’t want any of our personal information until we were ready to buy.
From the time we pulled up for the test drive through the purchase, the experience was easy and exceptional. Alicia was extremely personable and was very helpful, offering to answer our many questions via text which was perfect for our busy lifestyle!
Alisha was fantastic to work with in buying my pre owned Lexus. She was so helpful. I will definitely work with her again. Thank you!
Alicia Normand was awesome! She took care of everything. She is very knowledgeable and you can tell she loves the Lexus brand. If you’re looking for a new or used Lexus go see her! Also, Ed was very easy to work with. He was upfront and honest.
Alicia Normand worked diligently to help us get the car of our dreams. She will be highly recommend to family and friends. Danny and Gail Qualls
Alicia was great, she worked with me to find the right fit, and made the extra effort to be sure that I was satisfied. The dealership as a whole is friendly and accommodating.
Alicia worked until they found the car we wanted and she made sure the process was as efficient as possible. I would recommend her and this dealership to anyone looking for a Lexus.
I am a buyer who knew what I wanted before ever stepping foot on the dealership, so I just needed a simple streamline process... Alicia and Lexus of Chatt delivered! Alicia was personable, fair, and responded fast throughout the experience. Thanks again!
Not being sure what I wanted to buy after my daughter's car wreck, I looked online for weeks BEFORE narrowing it down and checking in with Lexus of Chattanooga. There were 3 cars at the dealership I wanted to test drive. I called, and literally, within the hour, I had an appointment with Alicia. She met me at the door with keys in hand when I walked up for my first test drive and upon my return, she wasted no time in helping me weigh the pros and cons of each vehicle based on my needs. She really listened to what I wanted in terms of final selling price, and as I left for my final test drive of the day, she worked diligently behind the scenes with her managers on my behalf. When I returned, she showed me a signed bill of sale for the GX470 with exactly what I asked for! No need to beat around the bush after that. I was in and out with keys in hand in less than 2 hours. Alicia was professional, thoughtful, and very hospitable within a very short period of time. Efficient, effective and excellent service wrapped up all together created a very satisfied customer in me!
I’ve have bought 28 cars for myself and family in the past 15 years and Alicia by far is the best and most conscientious sales person we have ever had. We will not go anywhere else from here on out Thank you so much for making the car buying experience such a pleasure
Words Can Not Explain how Amazing Alicia is. If i could make 2 of her I would! She is Truly the most amazing Sales Person I have ever used! I would Recommend her to everyone in my family and Friends and I have lots of them over here!
Alicia was great! This is my 2nd purchase with her. She worked hard to get me the car and price i needed. I recommend her to anyone looking for a caring and honest sales associate!
Alicia was the best salesperson I've EVER dealt with. She was understood the features that were MOST important to me and answered all my questions. Thank you for being so knowledgeable and taking care of me! I would highly recommend my friends to her!!!
Alicia is great and very responsive to any questions I had. I will recommend friends to her! Thanks for everything Alicia! You are the best!
I had such a wonderful experience in buying my Lexus and I would have to say it was because of my very knowledgeable and helpful sales person Alicia Normand!!! She took expert care of me from the beginning to the completion of the sale!!!
Buying a vehicle is typically very difficult! Well not at Lexus of Chattanooga. Alicia is very smart and wanted to make sure I got the best deal possible. I love my GX! Don’t worry Alicia my tires will look better than yours! LOL Just Kidding!
Alicia really does a great job and is very efficient in everything that she does! I am glad that she likes to text message. I really don’t enjoy just emailing! Thank you for the quick and efficient work!
Alicia is by far the most perfect person you will ever meet! She has such an amazing bubbly personality. Makes the Car Buying experience simple and easy! She goes over and beyond to make sure that everything is Perfect just like she is! I WILL NEVER buy another vehicle from anyone else but her hands down! I can't wait to come in for service that way I can say hello! If you want the most knowledgable amazing person and someone that will get you the best deal possible on a vehicle go and see Alicia!!!
Ralph Paty provided a car buying experience that can't be beat! His extensive knowledge, patience and willingness to understand and meet what I was looking for went above and beyond. Ralph was patient and made sure I never felt rushed or pressured during any part of the process. He was able to answer any questions or concerns I had along the way, all while providing exceptional customer service. From beginning to end, the Lexus of Chattanooga team was phenomenal, and I look forward to continuing to work with them!
Truly an amazing experience. Hands down we received the best service with a unbeatable price on our first New Lexus. Thank you Fred for everything!
Staff and sales personnel are always helpful and courteous. Ralph Paty was very knowledgeable. Also, staff personnel are available to help understand how to fully enjoy all options. Great experience.
I was a repeat client to the Lexus dealership so my expectations were very high for another great experience. Needless to say, I was not disappointed as I drove away in my new vehicle. So, thanks to Ed Emerson, Robert Graham, Ralph Paty, Cameron Stooksbury and Matt Millard. FYI- the rose bud vase was quite the surprise - great finale!!
The personnel at Lexus of Chattanooga really treat us like extended family. Our salesman, Ralph Paty, is a true professional who routinely follows up and stays in touch to insure Lexus is meeting our needs. Cameron in the service department always works with us on scheduling and addressing any service issues we may have with our GX460. The entire staff from the receptionist, to sales, to service at Lexus of Chattanooga go the extra mile to care for their customers.
Was an amazing experience from the time I walked in the lot! Thanks so much Randy and Ralph for taking such great care of me! Loving my new 2020 Lexus Gx460
Austin is a great Salesman. He makes sure that the car buying experience is easy as it can be. Very professional, and willing to help in any way. Best sales person I have experienced to date.
We visited the local Lexus dealer in the city which we live. We had a very dissatisfying experience trying to close a fair deal. We then decided to use the USAA car buying program to find the vehicle we wanted. The next day we received an email from Lexus of Chattanooga with the vehicle we wanted. I called Lexus of Chattanooga and within a matter of minutes, we agreed upon a deal! After arriving at the dealer to pick up the vehicle, we were treated like royalty! Everyone involved in the deal ( sales manager, salesman, finance manger, technology rep and service tech) ensured all of our questions were answered. Lexus of Chattanooga was the best and we’ll be returning for our next new vehicle purchase!
Very efficient and thorough. Great follow up. Courteous and knowledgeable. Knew what we wanted and worked to match a car with our needs. We are satisfied with our purchase and will definitely shop with Lexus and Ralph in the future.
On 9/03/19, I went to Lexus of Chattanooga to purchase a new 2019 NX300. I was met by Jimmy, and explained I was there to meet with Ralph Paty about purchasing a 2019 NX300. From that very minute, the service I received had already surpassed any experience I've had in purchasing a new vehicle. I truly mean from that moment. I met Ralph Paty, and the "over the top" experience surpassed anything I've ever encountered. The folks at Lexus of Chattanooga knows their business. Anyone that works in the public should go by and take lessons from those who work there. They TRULY know what customer service means. THANKS AGAIN Jimmy and Ralph for the "over the top" customer care. I will put this out there and let EVERYONE know, if shopping for a Lexus, they must go to Lexus of Chattanooga first! You folks are truly amazing. THANKS AGAIN!
Best experience ever. Ralph went above and beyond to make this deal happen. He really cares about his customers and making sure everything comes together
Ralph Paty went above and beyond! He was very responsive and provided great customer service. The next time we are in the market to purchase a new or used Toyota/Lexus, we will definitely contact Ralph.
I always feel welcome when bringing my Lexus in for service. John Cate always greets me by name and makes sure I have a great experience. Five stars for John and the sales team as well.
After looking in the surrounding cities, we purchased here at Lexus of Chattanooga. Our sales representative, Ralph Paty, was excellent to deal with. His honesty and "can-do" attitude made it a very easy purchase. The GM, Eddie Triplett, and Ralph are to be commended on their excellent customer focus. From the start, we were treated as a valued customer. It was a simple, low stress purchasing experience. Highly recommend LOC and Ralph, he is informative, straightforward and very personable!
The General Manager and Salesman we dealt with went above the norm to find the car we wanted. After finding the Exact car we wanted to buy the purchase went smoothly.
I've worked with Lexus of Chattanooga for years and my most recent experience is the best yet. Ralph Paty is so easy to work with, none of the stress that you hear about with some dealerships, the transaction was smooth from start to finish.
Ralph Paty worked with me from beginning to end and made this a very smooth transaction. Ralph was the consummate salesman. He answered all my questions and went out of his way to make sure I got the exact car that I wanted. Highly recommend Ralph to anyone in the market to buy a car.
The salesman, Ralph Paty, was excellent from start to finish. He helped to find the right car for us and maintained consistent contact throughout the search process. I highly recommend him if you’re needing a knowledgeable salesperson. The lady who helped with the paperwork, I can’t remember her name, was equally helpful in putting the finishing touches on the deal.
Ralph Paty’s honesty, integrity and especially his cheerful personality made our recent car buying experience enjoyable. I will definitely recommend Ralph and Lexus of Chattanooga to my friends.
I was referred by a friend to Ralph P. at Lexus of Chattanooga. We met Ralph as soon as we walked into the dealership, but everyone we met that day was pleasant and eager to help. They all seemed to help one another/work together. Throughout the car buying experience, I dealt with Eddie and Ralph, and it is apparent that both of these guys value customer satisfaction. They worked diligently in finding the exact car I was looking for. I highly recommend Lexus of Chattanooga.
I wanted to share how thrilled I was with my experience at Lexus of Chattanooga. Having found it necessary in the past to purchase a Lexus out of town, my wife and I were pleasantly surprised at the culture change of our local dealership. Our sales specialist Ralph Paty, finance specialist Leigh Ann Morgan, sales manager Philip Foster and general manager Eddie Triplett went above and beyond in making Lexus of Chattanooga our go-to dealership. Each was friendly, courteous, knowledgeable, and easy to work with. It was a pleasure doing business with this organization and this group of people. It is too bad 5 stars is the maximum rating allowed!
Thank you Ralph Paty for being such a professional salesman. It was so nice to have a salesman that was not so pushy and overbearing. A great experience....Thank you.
This car purchase experience was one of the best I’ve had. The staff were very courteous and professional. My salesman, Ralph Paty is a very colorful personality, but knows his product and promotes it well. I wasn’t totally sold on the Lexus brand, but Ralph “closed the deal!” The Finance crew was helpful and informative in crafting the final deal.
From my first entrance to the dealership to do some comparison shopping I was greeted with an upbeat seasoned salesman Ralph Paty who could not have been more helpful. I was comparing several SUVs and he really educated me about the Lexus models and steered me to exactly what I was looking for. The dealership had several to choose from. The after purchase experience was just as good with the tech person Matt Millard being ever so patient as he gave me a lengthy tutorial on how things run. I will work with Lexus of Chattanooga again! Great product!
Great All Around Staff This is my #2 car from LOC, Ralph had so much patience and respect for me. I believe I changed my mind 3 or 4 times on the different style, color, and make of vehicle that would make any salesperson run for the door. Philip Foster was great also, he worked along side Ralph to help locate the right vehicle. Let's don't forget Leigh Ann in finance, she was very helpful. All in all, this was a great TEAM.
This is the third Lexus I have purchased at LOC. From Sales, Finance, to Technology explanation a painless and speedy experience. I would recommend this dealership to anyone looking for a Lexus. A great car too!
The staff at Lexus of Chattanooga is friendly, knowledgeable, and very willing to take the time needed to help with selecting the right vehicle. I found them enthusiastic about Lexus but they were not pushy. I was very happy with my experience there and would certainly recommend them. I especially want to thank Ralph Paty and Philip Foster. They were really great to work with and made the experience smooth and enjoyable! Also thanks to Matt Millard who was very helpful in explaining all the different systems on my new vehicle.
The people are so friendly and take the best care of their customers. I highly recommend this dealership! I’ve been buying Lexus from Lexus of Chattanooga for 10 years and I have never been disappointed.
We went to see Ralph Paty because our son had bought a car from him and he was so happy with it. We told him what we wanted in a used car. He did not bug us and try to sell us something we did not want but waited until he found exactly what we were looking for. We are old and appreciated the time that he spent with us explaining all the new features on the car. We would recommend him for sure to our friends.
This was without a doubt the best experience we have ever had buying a vehicle. We felt very comfortable with the entire process and the staff was extremely helpful. This is a great place to purchase a vehicle without the usual sales games that are so common elsewhere. Our thanks to Ralph Paty for his professionalism, friendly personality, and knowledge of the pre-owned Lexus RX 350 we purchased. We also, talked extensively with Ed Emerson (General Sales Manager) and he makes you feel like an old friend. We cannot leave out Leigh Ann Morgan, who walked us through all the paperwork and was also super courteous and friendly. You will not be disappointed dealing with these folks! A great team that I am sure we will be dealing with in the future.
We have always bought our vehicles from Lexus of Chattanooga because of the amazing customer service! Ralph Paty is so kind and knowledgeable - you won’t be disappointed. Look forward to more business with this team! David and Sue
I recently purchased my second pre-owned Lexus through the sales agent, Ralph Paty. He has a great personality and he makes you as a customer feel like your purchase is personal and he wants you to be happy with the selection. The general manager, Ed Emerson is genuinely friendly and doesn't apply pressure on the customer. I am a fan of Lexus of Chattanooga and they will continue to get my future business because they have been professional and caring.
I was having an issue with my car key and Ralph was able to connect me with John in service. Ralph was empathetic to my situation being that I was visiting from out of town and needed to get back. John put my information in and I was in the lobby working while I waited. Within no time I was being called that my key had been reprogrammed and I was ready to go. The amount of care and effort that Casey gave to make sure I was at ease and that I should not have the same issue was comforting. John was kind of enough to let me know he would be stepping out but that I was in good hands. This dealer has a solid team and makes the customer feel taken care of. I would definitely recommend them to anyone.
This was my first experience with buying a Lexus. I was impressed Ralph Paty and the entire Lexus Team. They were friendly, knowledgeable and very helpful. Ralph took the time to find the right car for my Husband and I. I would definitely recommend the Lexus Of Chattanooga Dealership and be sure to ask for Ralph Paty, he is the best!
Ralph Paty and the whole Lexus team make buying a car easy and hassle free. Big thanks to each that helped! Go buy your next car from Ralph and you’ll be happy you did. His 30+ years of experience make it a fun process and give you the at ease feeling you need when making a purchase this big.
Although I had an issue with the sensors on my brand new car, the staff at this dealership worked diligently to fix the issue and were very friendly. I would recommend this Lexus dealership to anyone looking for a car who wants a dealer to cater to their needs. Thank you for going above and beyond!
We presented Ralph Paty with a challenge as we searched for the perfect Lexus for our family. He met the challenge and exceeded our expectations.
Last week we bought our GX 460. Ralph Paty went above and beyond to make our experience a great one. We couldn't have been more pleased. We've used this dealership for the past 20 years on purchasing several products and have always been happy. Thank you all for great customer service.
Corey Horne is a valuable asset to Lexus of Chattanooga. Besides their great level of service, Corey takes it even further. He has gone over and above in helping us with a car return, loaner cars and his professionalism. I would leave him 10 stars if I could. Thanks again for all of your help
DO YOU KNOW RALPH PATY? Well, you should get to know him. Ralph is the best go to guy when it comes to buying a Lexus at Lexus of Chattanooga. I bought my first car, a new 1990 4Runner from Ralph Paty. My son is still driving it. Next, I purchased a new 1999 RX300 from Ralph Paty. I’m still driving it nineteen years later. Now, I bought a new 2018 RX350 from Ralph Paty. He said, “see you in twenty years”! Ralph is a champion when it comes to helping you buy a car. He made me feel so at ease and found me the perfect car with everything on it that I asked for. A pleasure to buy a car from you, AGAIN! Thank you, Ralph Paty
After dealing with multiple car dealers over the past 20+ years, I was very cautious about another salesperson trying to just make a commission and telling you "whatever it takes" to close the deal. Boy, was I wrong about these two. Josh Wilcox was my first contact with Capital Lexus. He was very knowledgeable about their vehicles, and did not constantly "bug" me by continuously calling. I told him up front what I was looking for, and he would send a reminder text maybe one a week just to touch base and see if he could help. After almost 3 months, we were finally ready to purchase. Josh introduced us to Ralph Paty, and I feel like I have found a friend. Ralph was very upfront on everything, and we felt very comfortable with the entire process. I look forward to working with Ralph and Josh in the future, and would recommend these two to anyone looking for a quality vehicle.
I visited Lexus of Chattanooga to service my GX 460 as I commute weekly from Franklin, TN. The service and experience I received was second to none. Jeffery was assigned to support my service needs and did a fine job. While waiting on my vehicle, I checked out the new Lexus line up. About that time, I met Larry Holder, as he answered all my questions related to the vehicle of interest. I advised Larry I was looking for a used LX 570 in mint condition. Within a short time, Larry contacted me regarding a recent trade allowing another reason to visit Lexus once again. Larry Holder is a special gentlemen, his character and dedication to ensuring an overall great experience is in the forefront of every conversation. When Larry was unable, Ralph Paty was there to provide and support the Lexus mission. The experience I received as a customer and purchaser has ensured my loyalty for decades to come. Shawn M. Pitre
While we were not actively looking to trade, a research trip was made when we saw a car on the lot. Told the saleman(Ralph Paty) we were just looking. He honored our goal with no high pressure but lots of good information. Told him we had a part time convertible we would probably sale before trading. He was interested for the dealership. Told him I had offered 1st refusal to a friend, again he respected my position. After a couple of weeks my friend chose not to buy. Called Ralph, he set me up with the Used car manager, they cut me a check that day. Amazed, forthright dealings, no B.S. Month later Ralph called me with info regarding a trade they were making that fit my parameters (great follow up), I went to look. Exactly what we were looking for. Up front dealing, clear communication, no deviation from any original statements. Deal completed, most pleasurable experience. Thanks Ralph!
Ralph Paty was just one word and that was "SUPER". He went above and beyond to help me make my final decision. I would definitely recommend Ralph in the future to anyone I know interested in purchasing a vehicle... no stress and very knowledgeable! Terry & Terri Cotter
I shopped in Chattanooga and Atlanta for a Certified Preowned Lexus. I worked with Ralph Paty in Chattanooga and received the best deal. Very pleased with deal and dealership in Chattanooga.
Ralph Paty observed me looking at used cars while I was waiting on service. He was friendly and asked me what I might be looking for. He was diligent to listen to my requests and he texted me when a couple cars came available that I might be interested in. He didn't pressure me. He demonstrated a perfect balance of kindness and humor and service! I will call on him for Lexus needs in the future, and I will recommend him to my family and friends. The entire staff was kind and personable without being pressuring!
We purchased a GX 460 at Lexus of Chattanooga. Ralph Paty took care of us. It was so refreshing to have someone who truly cares about you and wanting to make sure that you have the right car for your needs. I can truly say he went above and beyond to guarantee a great car buying experience. I highly recommend Ralph Paty at Lexus of Chattanooga.
Ralph was the most informed sales we have ever had the pleasure of dealing with. Considered all of our needs and wants. Once again Thanks Ralph
We ordered another new car from Lexus of Chattanooga. Like all the other ones before the experience was awesome. We told Ralph what we were looking for and he and Ed Emerson got to work and within a few weeks we picked the car up. We arrived with a big red bow and did a through delivery. Thanks again to everyone at Lexus Chattanooga
I live in Georgia not far from several Lexus dealerships so, I think it is a testament for me to travel to Chattanooga to buy my Lexus. Love this dealership! Ralph Paty was wonderful and knowledgeable and made my purchase such a pleasant experience. I would definitely recommend this dealership to anyone who desires hospitality and courteousness in buying a Lexus!