Meet Our Staff

Fred Fortson

Fred Fortson

Lexus Master Certified Sales and Leasing professional (423) 326-9882
129 Reviews
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Ralph Paty

Ralph Paty

Lexus Master Certified Sales and Leasing professional 423-488-8231
78 Reviews
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Larry Holder

Larry Holder

Lexus Master Certified Sales and Leasing Consultant
28 Reviews
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John Cate

John Cate

Assistant Lexus Service Manager/Advisor
27 Reviews
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Alicia Normand

Alicia Normand

Lexus Certified Sales Representative 423-838-5005
18 Reviews
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Randy Hatfield

Randy Hatfield

Lexus Service Manager
9 Reviews
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Ryan Kennedy

Ryan Kennedy

Lexus Service Advisor
9 Reviews
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Marc Bales

Marc Bales

Lexus Sales And Leasing Consultant
8 Reviews
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Ed Emerson

Ed Emerson

General Manager Lexus of Chattanooga
8 Reviews
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Travis Gray

Travis Gray

Customer Experience Manager
7 Reviews
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Andrea Mashburn

Andrea Mashburn

Lexus Service Advisor
6 Reviews
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Cameron Stooksbury

Cameron Stooksbury

Lexus Service Advisor
6 Reviews
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Robert Graham

Robert Graham

Lexus Sales Manager
4 Reviews
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Aaron Schreiner

Aaron Schreiner

Technology Specialist
4 Reviews
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Robbie Bales

Robbie Bales

Lexus Certified Pre-Owned Manager
3 Reviews
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Maria Gains

Maria Gains

Lexus Service Advisor
3 Reviews
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Blair High

Blair High

Lexus Sales Representative
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Fred Fortson

Fred Fortson

Lexus Master Certified Sales and Leasing professional (423) 326-9882
Dealership Experience 5 years 3 months
Industry Experience 21 years 9 months
My Motto has always been "Take care of the customers first, last, and always". Buying a vehicle shouldn’t be anything other than enjoyable. It’s all about the customers Period!
Recent Reviews

May 20, 2020

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Excellent presentation and demo for purchasing a Lexus....

Excellent presentation and demo for purchasing a Lexus. Fred was phenomenal. We even upgraded due to his excellent work. Would recommend him/Lexus without any hesitation.

May 01, 2020

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Greatest Car buying Experience ever!

My husband and I are still sharing our experience with family, friends and coworkers about the great customer service we received. We have purchased our Lexus vehicles in past from Atlanta dealers without ever considering shopping outside of our hometown of Atlanta. We made one call requesting info and a competitive price from Lexus of Chattanooga. And after speaking with what we consider to be the most professional and polite salesman we had encountered in 5 attempts to other dealerships. We loaded up and headed to Chattanooga to purchase our wonderful new Lexus. Fred Fortson was not only extremely professional and knowledgeable. He was dressed and pressed like he truly respected himself and his clients. Thank you Fred and Lexus of Chattanooga for making our purchase the most enjoyable one in over 30 years. See you in 3 years.

Mar 29, 2020

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Very friendly staff that listened to my needs and didn't...

Very friendly staff that listened to my needs and didn't push anything on me I didn't want. We will definitely be back. THANKS!

Mar 04, 2020

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Truly an amazing experience. Hands down we received the...

Truly an amazing experience. Hands down we received the best service with a unbeatable price on our first New Lexus. Thank you Fred for everything!

Feb 24, 2020

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Excellent Customer service in sales and service

Service attempted to repair a maintenance safety issue on a recently purchased used Lexus. They tried everything even with TSB assistance. Even Lexus engineering was contacted and they could not offer a solution. Service tried everything ,but just unsuccessful. Sales then reviewed the situation and reworked a great deal for a new Lexus to make it right for the customer. Other car companies would not have done so. Fred Fortson went above and beyond to make the deal successful.

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Ralph Paty

Ralph Paty

Lexus Master Certified Sales and Leasing professional 423-488-8231
Dealership Experience 30 years 2 months
Industry Experience 32 years 1 months
Recent Reviews

May 12, 2020

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L Certified ES350 Excellent Transaction!

The trade process was simple and fair, and I was pleased with the $ numbers. I worked with Ralph on this deal, and he was transparent and easy to speak with. The transition details were well defined and the overall process was quick and easy. When it is time for me to trade again, I plan to be a repeat customer.

May 06, 2020

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The best car buying experience we've ever had

We enjoyed working with Ralph Paty. He quickly found the new car we wanted and met all of our criteria for the purchase. Ralph is high energy, and he's smart - he knows the industry and his products, and he understands his customers. We will call on Ralph again for future automotive needs without hesitation. Aaron walked us through some of our new GX's features and functionality which was very helpful. We were very pleased with the entire process at Lexus of Chattanooga.

Apr 29, 2020

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Great experience!

Ralph was a joy from the time we walked through the doors. We told him what we were looking for, a used GX 460. He would keep in touch every week until he got in just what we wanted. It is beautiful and perfect just what we wanted. He and the people at Lexus of Chattanooga go the extra mile to help you and to make it a Great Experience! Thank you, Kimaley

Apr 27, 2020

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‘The Right Car !’

My wife and I gave Ralph our ‘wish list’ for the exact vehicle we was looking for. Ralph stayed in touch with us often just to let us know he was still looking for the ‘right ‘ car. A few weeks later, he found it, a beautiful 1 owner GX460! And, Ralph made our buying experience so easy and exciting. It was fun and a real pleasure doing business with him and Lexus of Chattanooga. Look forward to doing it again in the future. Steve and Kim Wittler Soddy Daisy, TN

Apr 23, 2020

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Going the extra mile to help find the perfect car

Faced with an un-certain future for my business because of COVID-19 impacts, I felt reluctant to get a new car even though my lease was up. Ralph did an incredible job with helping me lease a new ES350h Hybrid sports sedan. He patiently helped me try out an several models, discuss used models or buying out my current lease, and considering other options. While other dealers pushed what they had on the lot, Ralph listened when I said I just couldn't do a white car, but liked the performance of the Hybrid ES. He immediately let me know he would be happy to see what he could get in a different color or package from another dealer. He was quick to point out that it would be trailered in to keep the miles off the new car. He also listened while I pointed out features on the ES that I liked but weren't on the model they had found. In the end, Ralph helped me get the features, the colors (exterior and interior), and was a real pro in how he handled the sale. Ralph was never pushy but quick to send gentle reminders that he was ready to help. Great job Ralph and thanks for making this a great total car buying experience. I love my new car!

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Larry Holder

Larry Holder

Lexus Master Certified Sales and Leasing Consultant
Dealership Experience 16 years 3 months
Industry Experience 21 years 3 months
Recent Reviews

May 10, 2020

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Overall, a pretty good experience! They were busy, so it...

Overall, a pretty good experience! They were busy, so it took a while to get full attention. But Larry was such a nice and knowledgeable man who helped us along the way in getting our new GX!

Mar 12, 2020

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Always a great experience at Lexus of Chattanooga

I just purchased my FIFTH Lexus from Lexus of Chattanooga and as always my experience was great. They make the buying process easy by listening to your needs and wants then finding just the right car. My salesman, Larry Holder, is very easy to work with and attentive to his customers. After you purchase a car from them you MUST have it serviced at the dealership! Their service department is fabulous! My service guy, John Cate, has taken care of all of my service needs since 2007 and has always made sure I had transportation to work while my vehicle was being serviced. If I could give Larry and John and the dealership 10 stars I would!

Feb 13, 2020

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Lexus provides great customer service!

I have purchased many vehicles from Lexus of Chattanooga throughout years. I always have had great customer service! Special thanks, John Cate and Larry Holder!

Oct 25, 2019

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very good when i come

she very good service when i come ! thanks but i like ket and i want next time i see her agian thank you very much she di a good job ! Thanks agian

Jul 28, 2019

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Best service department and staff

John Cate is an excellent service representative. Very knowledgeable and very professional. Also very friendly and outgoing. Best service department I give it top rating.

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John Cate

John Cate

Assistant Lexus Service Manager/Advisor
Recent Reviews

Apr 16, 2020

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Ralph Paty is phenomenal. He found three different...

Ralph Paty is phenomenal. He found three different vehicles until he finally found the one that fit my wife’s needs and wants. He spent a lot of time with us and several days of probably what he thought was wasted time. I’m the end he kept sending videos and pictures and found her exactly what she wanted at an unbelievable price. Thank you so much.

Mar 12, 2020

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Always a great experience at Lexus of Chattanooga

I just purchased my FIFTH Lexus from Lexus of Chattanooga and as always my experience was great. They make the buying process easy by listening to your needs and wants then finding just the right car. My salesman, Larry Holder, is very easy to work with and attentive to his customers. After you purchase a car from them you MUST have it serviced at the dealership! Their service department is fabulous! My service guy, John Cate, has taken care of all of my service needs since 2007 and has always made sure I had transportation to work while my vehicle was being serviced. If I could give Larry and John and the dealership 10 stars I would!

Feb 13, 2020

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Lexus provides great customer service!

I have purchased many vehicles from Lexus of Chattanooga throughout years. I always have had great customer service! Special thanks, John Cate and Larry Holder!

Jan 20, 2020

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Service department at Lexus of Chattanooga is awesome....

Service department at Lexus of Chattanooga is awesome. Always quick & efficient. John Cate is a great & he always makes it easy to get your car serviced. Excellent service department!!!

Nov 26, 2019

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John is absolutely amazing! He takes care of my whole...

John is absolutely amazing! He takes care of my whole family as well as our neighbors and we all rave about him! He is kind and professional - thank you John for all you do!

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Alicia Normand

Alicia Normand

Lexus Certified Sales Representative 423-838-5005
Dealership Experience 6 years 5 months
Industry Experience 6 years 5 months
Recent Reviews

Feb 28, 2020

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Alicia is a fabulous sales person who doesNot push...

Alicia is a fabulous sales person who does Not push herself on you. She is extremely attentive and did not even ask for our phone number! We were totally flabbergasted she didn’t want any of our personal information until we were ready to buy.

Feb 27, 2020

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Flawless Experience

From the time we pulled up for the test drive through the purchase, the experience was easy and exceptional. Alicia was extremely personable and was very helpful, offering to answer our many questions via text which was perfect for our busy lifestyle!

Feb 16, 2020

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Alisha was fantastic to work with in buying my pre owned...

Alisha was fantastic to work with in buying my pre owned Lexus. She was so helpful. I will definitely work with her again. Thank you!

Jan 26, 2020

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Alicia Normand was awesome! She took care of everything....

Alicia Normand was awesome! She took care of everything. She is very knowledgeable and you can tell she loves the Lexus brand. If you’re looking for a new or used Lexus go see her! Also, Ed was very easy to work with. He was upfront and honest.

Jan 01, 2020

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Alicia Normand worked diligently to help us get the car...

Alicia Normand worked diligently to help us get the car of our dreams. She will be highly recommend to family and friends. Danny and Gail Qualls

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Randy Hatfield

Randy Hatfield

Lexus Service Manager
Recent Reviews

Apr 16, 2020

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Ralph Paty is phenomenal. He found three different...

Ralph Paty is phenomenal. He found three different vehicles until he finally found the one that fit my wife’s needs and wants. He spent a lot of time with us and several days of probably what he thought was wasted time. I’m the end he kept sending videos and pictures and found her exactly what she wanted at an unbelievable price. Thank you so much.

Dec 31, 2019

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Ryan and Randy provided us with Excellent, professional,...

Ryan and Randy provided us with Excellent, professional, friendly and prompt service!! Always very helpful even on short notice service needs. Highly recommended, excellent team!

Dec 27, 2019

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Just wanted to say your employee’s are the best. I bought...

Just wanted to say your employee’s are the best. I bought a IS in 2013 and also had my service done at this location. Randy and Cameron are also so helpful and polite. I’m also treated like family. I decided to upgrade my Lexus for safety features. Austin was my Sales person. He was wonderful to work with. I never felt pressured and he answered all my questions. Austin made sure I had all the accessories that I wanted for my NX when I came to pick up my car. What a pleasurable experience. Great job Lexus of Chattanooga.

Nov 23, 2019

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I had such a wonderful experience in buying my Lexus and...

I had such a wonderful experience in buying my Lexus and I would have to say it was because of my very knowledgeable and helpful sales person Alicia Normand!!! She took expert care of me from the beginning to the completion of the sale!!!

Oct 23, 2019

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Wonderful

Was an amazing experience from the time I walked in the lot! Thanks so much Randy and Ralph for taking such great care of me! Loving my new 2020 Lexus Gx460

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Ryan Kennedy

Ryan Kennedy

Lexus Service Advisor
Recent Reviews

Apr 16, 2020

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Ralph Paty is phenomenal. He found three different...

Ralph Paty is phenomenal. He found three different vehicles until he finally found the one that fit my wife’s needs and wants. He spent a lot of time with us and several days of probably what he thought was wasted time. I’m the end he kept sending videos and pictures and found her exactly what she wanted at an unbelievable price. Thank you so much.

Dec 31, 2019

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Ryan and Randy provided us with Excellent, professional,...

Ryan and Randy provided us with Excellent, professional, friendly and prompt service!! Always very helpful even on short notice service needs. Highly recommended, excellent team!

Oct 24, 2019

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Always great service!

When you have your car serviced you expect honest, dependable, knowledgeable service and Ryan has exceeded my expectations each time! Thank you for doing such a great job and caring about your clients!

Oct 02, 2019

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Absolutely amazing! The best car buying experience ever!

We visited the local Lexus dealer in the city which we live. We had a very dissatisfying experience trying to close a fair deal. We then decided to use the USAA car buying program to find the vehicle we wanted. The next day we received an email from Lexus of Chattanooga with the vehicle we wanted. I called Lexus of Chattanooga and within a matter of minutes, we agreed upon a deal! After arriving at the dealer to pick up the vehicle, we were treated like royalty! Everyone involved in the deal ( sales manager, salesman, finance manger, technology rep and service tech) ensured all of our questions were answered. Lexus of Chattanooga was the best and we’ll be returning for our next new vehicle purchase!

Dec 14, 2017

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December to Remember

The purchase of my new 2017 Rx 350 was an excellent experience. Larry Holder helped me to find the perfect car to suit my needs. I will do business no where else. He took the time with me to show me all the details about the car. Also, Leann in finance was so helpful along with other members of the team. I love my Lexus family. I give Lexus of Chattanooga 110% dealership team rating!!!!

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Marc Bales

Marc Bales

Lexus Sales And Leasing Consultant
Dealership Experience 5 months
Industry Experience 21 years 5 months
I’ve been around cars my whole life. My father had his own dealership for over 30 years. The main thing he taught me was to be honest and to treat the customer like family. I’ve never forgotten those words and I always take care of my customers.
Recent Reviews

May 23, 2020

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Very professional and positive people. The team at Lexus...

Very professional and positive people. The team at Lexus we’re very concerned and made sure my experience at Lexus was an excellent buying experience.

May 20, 2020

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Marc was great to work with when buying my new Lexus. I...

Marc was great to work with when buying my new Lexus. I will tell all my friends to come see him at the Lexus dealership.

May 12, 2020

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L Certified ES350 Excellent Transaction!

The trade process was simple and fair, and I was pleased with the $ numbers. I worked with Ralph on this deal, and he was transparent and easy to speak with. The transition details were well defined and the overall process was quick and easy. When it is time for me to trade again, I plan to be a repeat customer.

Apr 22, 2020

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Marc took great care of me throughout the car buying...

Marc took great care of me throughout the car buying process. He was knowledgeable and helpful and talked through different financing options. He was great!

Apr 16, 2020

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Absolutely the best experience ever in buying a car ....

Absolutely the best experience ever in buying a car . Mark was very efficient and prompt and guided me through every step . Very satisfied with sales , service , and negotiation... Mark even personally delivered my vehicle early the next morning due to chaos going on in the world. I would definitely recommend him. Overall process with delivery of vehicle was less than 24 hours total.

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Ed Emerson

Ed Emerson

General Manager Lexus of Chattanooga
Hello, my name is Ed Emerson and I have been with the McKamey family for 24 years. My hometown is Chattanooga. I started in Sales in June 1990, and I am also 2nd generation, being that my Father was here for over 18 years. I currently hold the position of New Car Sales Manager for Toyota and have enjoyed meeting customers that have turned in to family! I would like to invite everyone to come see us and become a part of our family here at Lexus of Chattanooga.
Recent Reviews

May 23, 2020

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Very professional and positive people. The team at Lexus...

Very professional and positive people. The team at Lexus we’re very concerned and made sure my experience at Lexus was an excellent buying experience.

Feb 05, 2020

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A buying experience becoming of a high-end product dealer

A top quality premium vehicle buying experience starting with the very first phone contact with Mr. Fred Fortson. Every question thoroughly answered and a very respectful demeanor.

Jan 26, 2020

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Overwhelmed by superior customer service at Lexus of...

Overwhelmed by superior customer service at Lexus of Chattanooga Tn. Our salesperson Fred Fortson was absolutely the best sales professional that we have ever encountered. He ensured that my entire family was happy and pleased with our selection and purchased SUV. Thanks Fred.

Jan 26, 2020

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Alicia Normand was awesome! She took care of everything....

Alicia Normand was awesome! She took care of everything. She is very knowledgeable and you can tell she loves the Lexus brand. If you’re looking for a new or used Lexus go see her! Also, Ed was very easy to work with. He was upfront and honest.

Jan 12, 2020

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Experience dealing with Lexus of Chattanooga

I was a repeat client to the Lexus dealership so my expectations were very high for another great experience. Needless to say, I was not disappointed as I drove away in my new vehicle. So, thanks to Ed Emerson, Robert Graham, Ralph Paty, Cameron Stooksbury and Matt Millard. FYI- the rose bud vase was quite the surprise - great finale!!

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Travis Gray

Travis Gray

Customer Experience Manager
Recent Reviews

May 23, 2020

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Very professional and positive people. The team at Lexus...

Very professional and positive people. The team at Lexus we’re very concerned and made sure my experience at Lexus was an excellent buying experience.

Apr 16, 2020

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Ralph Paty is phenomenal. He found three different...

Ralph Paty is phenomenal. He found three different vehicles until he finally found the one that fit my wife’s needs and wants. He spent a lot of time with us and several days of probably what he thought was wasted time. I’m the end he kept sending videos and pictures and found her exactly what she wanted at an unbelievable price. Thank you so much.

Feb 27, 2020

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Flawless Experience

From the time we pulled up for the test drive through the purchase, the experience was easy and exceptional. Alicia was extremely personable and was very helpful, offering to answer our many questions via text which was perfect for our busy lifestyle!

Feb 08, 2020

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Great customer service from first contact and throughout...

Great customer service from first contact and throughout the whole process of purchasing my certified Preowned Lexus GX 460. Fred Fortson was absolutely a joy to work with at the dealership. His knowledge, expertise, passion was very much appreciated.

Jan 29, 2020

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Great, no pressure. Everything explained clearly up...

Great, no pressure. Everything explained clearly up front. Very easy to work with. They brought out several models for us to test drive, which was good cause we ended up moving up a model.

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Andrea Mashburn

Andrea Mashburn

Lexus Service Advisor
Recent Reviews

Apr 16, 2020

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Ralph Paty is phenomenal. He found three different...

Ralph Paty is phenomenal. He found three different vehicles until he finally found the one that fit my wife’s needs and wants. He spent a lot of time with us and several days of probably what he thought was wasted time. I’m the end he kept sending videos and pictures and found her exactly what she wanted at an unbelievable price. Thank you so much.

Mar 01, 2020

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Andrea, a service person, helped me yesterday when I...

Andrea, a service person, helped me yesterday when I unexpectedly arrived. I left my car for ‘emergency service’ and I was in a loaner car in 10 minutes. Great service.

Feb 24, 2020

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Excellent Customer service in sales and service

Service attempted to repair a maintenance safety issue on a recently purchased used Lexus. They tried everything even with TSB assistance. Even Lexus engineering was contacted and they could not offer a solution. Service tried everything ,but just unsuccessful. Sales then reviewed the situation and reworked a great deal for a new Lexus to make it right for the customer. Other car companies would not have done so. Fred Fortson went above and beyond to make the deal successful.

Oct 04, 2019

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Andrea was wonderful to work with, scheduled my service,...

Andrea was wonderful to work with, scheduled my service, very convenient drop off, loaner vehicle, called when ready. vehicle washed. Wheels look great. Thanks for your help!!

Sep 16, 2019

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Wonderful to work with!

Andrea worked with us with an issue over a 2 week period and was very sympathetic and worked tirelessly until the issue was resolved. She was extremely pleasant to work with! John assisted us with our most recent service and he was also great to work with!

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Cameron Stooksbury

Cameron Stooksbury

Lexus Service Advisor
Recent Reviews

Apr 16, 2020

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Ralph Paty is phenomenal. He found three different...

Ralph Paty is phenomenal. He found three different vehicles until he finally found the one that fit my wife’s needs and wants. He spent a lot of time with us and several days of probably what he thought was wasted time. I’m the end he kept sending videos and pictures and found her exactly what she wanted at an unbelievable price. Thank you so much.

Apr 11, 2020

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Ralph is a great salesman and an even better person....

Ralph is a great salesman and an even better person. Would buy from him again in a heartbeat! You can’t go wrong with this dealership!

Jan 12, 2020

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Experience dealing with Lexus of Chattanooga

I was a repeat client to the Lexus dealership so my expectations were very high for another great experience. Needless to say, I was not disappointed as I drove away in my new vehicle. So, thanks to Ed Emerson, Robert Graham, Ralph Paty, Cameron Stooksbury and Matt Millard. FYI- the rose bud vase was quite the surprise - great finale!!

Dec 27, 2019

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Just wanted to say your employee’s are the best. I bought...

Just wanted to say your employee’s are the best. I bought a IS in 2013 and also had my service done at this location. Randy and Cameron are also so helpful and polite. I’m also treated like family. I decided to upgrade my Lexus for safety features. Austin was my Sales person. He was wonderful to work with. I never felt pressured and he answered all my questions. Austin made sure I had all the accessories that I wanted for my NX when I came to pick up my car. What a pleasurable experience. Great job Lexus of Chattanooga.

Oct 31, 2019

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More than buying a car; like having an extended family

The personnel at Lexus of Chattanooga really treat us like extended family. Our salesman, Ralph Paty, is a true professional who routinely follows up and stays in touch to insure Lexus is meeting our needs. Cameron in the service department always works with us on scheduling and addressing any service issues we may have with our GX460. The entire staff from the receptionist, to sales, to service at Lexus of Chattanooga go the extra mile to care for their customers.

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Robert Graham

Robert Graham

Lexus Sales Manager
Recent Reviews

Apr 16, 2020

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Ralph Paty is phenomenal. He found three different...

Ralph Paty is phenomenal. He found three different vehicles until he finally found the one that fit my wife’s needs and wants. He spent a lot of time with us and several days of probably what he thought was wasted time. I’m the end he kept sending videos and pictures and found her exactly what she wanted at an unbelievable price. Thank you so much.

Jan 12, 2020

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Experience dealing with Lexus of Chattanooga

I was a repeat client to the Lexus dealership so my expectations were very high for another great experience. Needless to say, I was not disappointed as I drove away in my new vehicle. So, thanks to Ed Emerson, Robert Graham, Ralph Paty, Cameron Stooksbury and Matt Millard. FYI- the rose bud vase was quite the surprise - great finale!!

Nov 23, 2019

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I had such a wonderful experience in buying my Lexus and...

I had such a wonderful experience in buying my Lexus and I would have to say it was because of my very knowledgeable and helpful sales person Alicia Normand!!! She took expert care of me from the beginning to the completion of the sale!!!

Oct 02, 2019

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Absolutely amazing! The best car buying experience ever!

We visited the local Lexus dealer in the city which we live. We had a very dissatisfying experience trying to close a fair deal. We then decided to use the USAA car buying program to find the vehicle we wanted. The next day we received an email from Lexus of Chattanooga with the vehicle we wanted. I called Lexus of Chattanooga and within a matter of minutes, we agreed upon a deal! After arriving at the dealer to pick up the vehicle, we were treated like royalty! Everyone involved in the deal ( sales manager, salesman, finance manger, technology rep and service tech) ensured all of our questions were answered. Lexus of Chattanooga was the best and we’ll be returning for our next new vehicle purchase!

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Aaron Schreiner

Aaron Schreiner

Technology Specialist
Recent Reviews

May 01, 2020

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Greatest Car buying Experience ever!

My husband and I are still sharing our experience with family, friends and coworkers about the great customer service we received. We have purchased our Lexus vehicles in past from Atlanta dealers without ever considering shopping outside of our hometown of Atlanta. We made one call requesting info and a competitive price from Lexus of Chattanooga. And after speaking with what we consider to be the most professional and polite salesman we had encountered in 5 attempts to other dealerships. We loaded up and headed to Chattanooga to purchase our wonderful new Lexus. Fred Fortson was not only extremely professional and knowledgeable. He was dressed and pressed like he truly respected himself and his clients. Thank you Fred and Lexus of Chattanooga for making our purchase the most enjoyable one in over 30 years. See you in 3 years.

Apr 20, 2020

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Mr. Paty was a very professional and understood my...

Mr. Paty was a very professional and understood my timeline. Paperwork was ready and correct. Aaron presented the car verbal tutorial perfectly. Everything went smoothly.

Mar 04, 2020

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Truly an amazing experience. Hands down we received the...

Truly an amazing experience. Hands down we received the best service with a unbeatable price on our first New Lexus. Thank you Fred for everything!

Feb 28, 2020

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Alicia is a fabulous sales person who doesNot push...

Alicia is a fabulous sales person who does Not push herself on you. She is extremely attentive and did not even ask for our phone number! We were totally flabbergasted she didn’t want any of our personal information until we were ready to buy.

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Robbie Bales

Robbie Bales

Lexus Certified Pre-Owned Manager
Dealership Experience 7 months
Industry Experience 28 years
My Name is Robbie Bales, I'm coming from a family-owned pre-owned dealership called Super Toys. I was there for over 27 years. I would like to welcome you to come to see me here at Lexus of Chattanooga for all your automotive needs.
Recent Reviews

May 12, 2020

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L Certified ES350 Excellent Transaction!

The trade process was simple and fair, and I was pleased with the $ numbers. I worked with Ralph on this deal, and he was transparent and easy to speak with. The transition details were well defined and the overall process was quick and easy. When it is time for me to trade again, I plan to be a repeat customer.

Apr 16, 2020

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Ralph Paty is phenomenal. He found three different...

Ralph Paty is phenomenal. He found three different vehicles until he finally found the one that fit my wife’s needs and wants. He spent a lot of time with us and several days of probably what he thought was wasted time. I’m the end he kept sending videos and pictures and found her exactly what she wanted at an unbelievable price. Thank you so much.

Jan 26, 2020

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Alicia Normand was awesome! She took care of everything....

Alicia Normand was awesome! She took care of everything. She is very knowledgeable and you can tell she loves the Lexus brand. If you’re looking for a new or used Lexus go see her! Also, Ed was very easy to work with. He was upfront and honest.

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Maria Gains

Maria Gains

Lexus Service Advisor
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Apr 16, 2020

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Ralph Paty is phenomenal. He found three different...

Ralph Paty is phenomenal. He found three different vehicles until he finally found the one that fit my wife’s needs and wants. He spent a lot of time with us and several days of probably what he thought was wasted time. I’m the end he kept sending videos and pictures and found her exactly what she wanted at an unbelievable price. Thank you so much.

Mar 04, 2020

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Truly an amazing experience. Hands down we received the...

Truly an amazing experience. Hands down we received the best service with a unbeatable price on our first New Lexus. Thank you Fred for everything!

Oct 25, 2019

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very good when i come

she very good service when i come ! thanks but i like ket and i want next time i see her agian thank you very much she di a good job ! Thanks agian

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Blair High

Blair High

Lexus Sales Representative
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