Meet Our Staff

Fred Fortson

Fred Fortson

Lexus Master Certified Sales and Leasing professional (423) 326-9882

Certified
152 Reviews
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Ralph Paty

Ralph Paty

Lexus Master Certified Sales and Leasing professional 423-488-8231

Certified
102 Reviews
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Marc Bales

Marc Bales

423-499-9095

Certified
42 Reviews
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Larry Holder

Larry Holder

423-499-9095
33 Reviews
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John Cate

John Cate

423-499-9095
32 Reviews
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Andrea Mashburn

Andrea Mashburn

423-499-9095
20 Reviews
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Ryan Kennedy

Ryan Kennedy

423-499-9095
15 Reviews
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Ed Emerson

Ed Emerson

423-499-9095
14 Reviews
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Robbie Bales

Robbie Bales

Pre-Owned Sales Manager
12 Reviews
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Randy Hatfield

Randy Hatfield

423-499-9095
12 Reviews
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Robert Graham

Robert Graham

423-499-9095
6 Reviews
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Nathan Howard

Nathan Howard

423-499-9095
6 Reviews
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Aaron Schreiner

Aaron Schreiner

Technology Specialist 423-499-9095
6 Reviews
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Maria Gains

Maria Gains

423-499-9095
4 Reviews
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Cassie Ball

Cassie Ball

Lexus Reception
1 Review
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Blair High

Blair High

423-499-9095
1 Review
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Fred Fortson

Fred Fortson

Lexus Master Certified Sales and Leasing professional (423) 326-9882

152 Reviews
Certified
Contact Me
Dealership Experience 5 years 8 months
Industry Experience 22 years 2 months
My Motto has always been "Take care of the customers first, last, and always". Buying a vehicle shouldn’t be anything other than enjoyable. It’s all about the customers Period!
Recent Reviews

Oct 17, 2020

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1st of all thank you Nate from the bottom of my heart...

1st of all thank you Nate from the bottom of my heart for setting up my appointment and welcoming my family ,to the Lexus Chattanooga service Family .The loaner allowed me to continue my busy day,the fuel tank was topped off.Thank you for putting a smile in my day.

Oct 01, 2020

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I had been to many more places trying to find a car and...

I had been to many more places trying to find a car and this is the only place that I received great customer service,and not only that but the only place that was not out to just get my money.Fred helped me in so many ways! He went way and beyond finding me a price that worked best for me and my budget.I will never go anywhere else to purchase a car .Fred is the go to man there.I give this place a 5 star no doubt!!!!!!!!!!

Oct 01, 2020

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Fred is highly professional. He excels in the art of...

Fred is highly professional. He excels in the art of listening and execution. Lexus of Chattanooga as a whole are a collective of copacetic individuals who will get the job done. They function with a nowadays rare commodity (in this country) in mind, quality. Hats off

Sep 23, 2020

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Fred was outstanding. He fought for the deal I needed....

Fred was outstanding. He fought for the deal I needed. Contacted me consistently during the process. Had everything ready when we arrived to finish the deal. He's as good as they get. Don't hesitate to call him if you're looking for a Lexus or Toyota, even if it's a tough deal. Fred will get the job done

Sep 12, 2020

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I have used Lexus for years and requested Fred Fortson...

I have used Lexus for years and requested Fred Fortson for this buy. He talked with me earlier this year and comes across as ethical.

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Ralph Paty

Ralph Paty

Lexus Master Certified Sales and Leasing professional 423-488-8231

102 Reviews
Certified
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Dealership Experience 30 years 7 months
Industry Experience 32 years 6 months
Recent Reviews

Oct 07, 2020

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Ralph Paty and the entire crew did an awesome job on...

Ralph Paty and the entire crew did an awesome job on trade and shopping for my new Vehicle. Found the perfect one. Very knowledgeable and cares about what he does. It shows in his personality. The Tech Guy also was very helpful and patient in showing me how to operate all the knobs and buttons!! Thank you Lexus of Chattanooga!!!

Oct 01, 2020

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We had excellent service from this dealer and our...

We had excellent service from this dealer and our salesman, Ralph Paty. They worked hard to fine exactly what we wanted even though it was a long ways away. They found it equipped the way we wanted and within just a couple of days. We are thrilled with the car and their customer service.

Sep 29, 2020

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This was our 2nd Lexus to buy from this dealership due to...

This was our 2nd Lexus to buy from this dealership due to great customer service, it being a very clean dealership with very reliable SUV's.

Sep 28, 2020

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.The dealership was clean, friendly, and taking covid...

.The dealership was clean, friendly, and taking covid preventative measures. Ralph Paty was our salesman and he was great- no pressure, just wanted to know what we needed, and he helped us find the perfect match. We traveled 2 hours to get to the dealership, and we will do it again for service.

Sep 28, 2020

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I recently purchased a Lexus from Lexus of Chattanooga....

I recently purchased a Lexus from Lexus of Chattanooga. My sales person was Ralph Paty and I could not have had a better experience. Ralph was thorough in all aspects of the sale. My wife and I drove more that 200 miles to find the car we wanted. We spoke to Ralph on the phone and through text and email prior to arriving. He was able to give us all the information we needed to make a good choice. Once we arrived, our buying experience was the better than any other we have had when buying a car. He sat in the car with my wife and setup her phone on blue tooth and covered all the major features of our new car. I would definitely recommend buying a car at Lexus of Chattanooga and in particularly from Ralph Paty!

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Marc Bales

Marc Bales

423-499-9095

42 Reviews
Certified
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Dealership Experience 10 months
Industry Experience 21 years 10 months
I’ve been around cars my whole life. My father had his own dealership for over 30 years. The main thing he taught me was to be honest and to treat the customer like family. I’ve never forgotten those words and I always take care of my customers.
Recent Reviews

Oct 23, 2020

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Marc and Leigh Ann pull out all the stop get get me out...

Marc and Leigh Ann pull out all the stop get get me out of my bmw and back to Lexus . Thank you so much .. I’m glad to be back

Oct 08, 2020

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The experience was efficient and seamless. Marc was very...

The experience was efficient and seamless. Marc was very professional and knowledgeable. We would definitely recommend him and the dealership to our family and friends

Oct 01, 2020

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I have bought many cars over the years and always dreaded...

I have bought many cars over the years and always dreaded the experience. Maybe that's partly why I kept the cars so long. My recent experience in buying a car with help from Marc Bales was wonderful. He was extremely patient and responsive as I went through all kinds of options and vehicles in my pursuit of what I wanted. All of this was done online. I would definitely drive all the way from Knoxville again to deal with Marc again.

Sep 29, 2020

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Easy to work went. Great job by LeeAnn as well on...

Easy to work went. Great job by LeeAnn as well on explaining everything to us. Marc was always available to answer any questions that I had.

Sep 23, 2020

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Fred was outstanding. He fought for the deal I needed....

Fred was outstanding. He fought for the deal I needed. Contacted me consistently during the process. Had everything ready when we arrived to finish the deal. He's as good as they get. Don't hesitate to call him if you're looking for a Lexus or Toyota, even if it's a tough deal. Fred will get the job done

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Larry Holder

Larry Holder

423-499-9095
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Dealership Experience 16 years 8 months
Industry Experience 21 years 8 months
Recent Reviews

Aug 29, 2020

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The most professional car buying experience I’ve ever...

The most professional car buying experience I’ve ever been involved in!! Fred Fortson was straightforward which made me feel very comfortable. I also really appreciated the Sales Manger meeting me at the door on my way out to say Thank You you for the business!!

Aug 09, 2020

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Happy customer

I had saved for my dream car for along time and wanted a Lexus RX 350 for even longer before I was in a position to even start saving. I had a very detailed list of things I wanted on my car and I gave them to Larry Holder and he searched long and hard until he found what I wanted. Thank you very much Larry and Lexus of Chattanooga, everyone there was so great to work with, it was a very enjoyable experience.

Aug 07, 2020

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Ryan Kennedy is the best! I just bought my third Lexus. I...

Ryan Kennedy is the best! I just bought my third Lexus. I stay with Lexus of Chattanooga because of the excellent service department Ryan always takes great care of me.

Jun 15, 2020

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Very nice experience

Larry Holder at Lexus of Chattanooga is very honest and helpful sales professional. Larry was very pleasant to deal. Overall good experience with everyone at the dealership.

Jun 04, 2020

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Good car-buying experience

Larry Holder was very knowledgeable about the cars and helped me guide my decision making. Always professional and never high pressure. I would refer anyone looking at Lexus to him without the slightest hesitation. This is not my first Lexus and I've always found this dealer's service department -- and John Cate, my service advisor -- to be exceptional.

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John Cate

John Cate

423-499-9095
Recent Reviews

Oct 21, 2020

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John Cate in the service department is always able to...

John Cate in the service department is always able to quickly respond to any issues that come up with my vehicle. I had a concern and he was able to personally have it evaluated within hours.

Aug 27, 2020

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Andrea Mashburn is LITERALLY the best! I need service...

Andrea Mashburn is LITERALLY the best! I need service done on my car and she ensured my car was taken care of promptly and communicated every day that it was in the shop what was happening with my vehicle and it was done quicker than I expected. She mentioned that the technician that worked on my vehicle shared my name Matt, and did an EXCEPTIONAL job fixing my vehicle quickly, cleanly and correctly. I will certainly be bringing all of my vehicles in for service at Lexus of Chattanooga.

Aug 19, 2020

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World class service. Marc was helpful friendship and very...

World class service. Marc was helpful friendship and very nice to work with. He was responsive and followed up as promised. Will do business with him every time I’m looking for a car! Thank Marc love the car

Aug 01, 2020

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John has outstanding customer service skills. He is very...

John has outstanding customer service skills. He is very knowledgeable and kind to our family. We service 4 family vehicles here and are extremely pleased. Lexus is blessed to have him on their team. Sincerely, Jeff Alger

Jun 04, 2020

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Good car-buying experience

Larry Holder was very knowledgeable about the cars and helped me guide my decision making. Always professional and never high pressure. I would refer anyone looking at Lexus to him without the slightest hesitation. This is not my first Lexus and I've always found this dealer's service department -- and John Cate, my service advisor -- to be exceptional.

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Andrea Mashburn

Andrea Mashburn

423-499-9095
Recent Reviews

Oct 22, 2020

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Great service from Andrea and the Team. Friendly and...

Great service from Andrea and the Team. Friendly and knowledgeable. Fixed my issue very quickly. The Service Tech guy rode with me to determine the issue I was having and he diagnosed the problem within minutes.

Sep 28, 2020

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I have been coming here 15 years for service. The best!...

I have been coming here 15 years for service. The best! Easy to work with and dependable. Everyone is friendly and wants to make sure I am being helped. I would probably come here even if I didn't own a Lexus! Thank you!

Sep 25, 2020

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From start to finish, Andrea went above and beyond in...

From start to finish, Andrea went above and beyond in providing excellent customer service on recent recall service visit. I would not hesitate to call on this dealership again.

Sep 04, 2020

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Andrea took care of everything we needed and she is...

Andrea took care of everything we needed and she is always a pleasure to deal with. My car had a recall that we hadn’t been notified of, she hustled around and had it taken care of during the scheduled service.

Aug 27, 2020

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Andrea Mashburn is LITERALLY the best! I need service...

Andrea Mashburn is LITERALLY the best! I need service done on my car and she ensured my car was taken care of promptly and communicated every day that it was in the shop what was happening with my vehicle and it was done quicker than I expected. She mentioned that the technician that worked on my vehicle shared my name Matt, and did an EXCEPTIONAL job fixing my vehicle quickly, cleanly and correctly. I will certainly be bringing all of my vehicles in for service at Lexus of Chattanooga.

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Ryan Kennedy

Ryan Kennedy

423-499-9095
Recent Reviews

Aug 27, 2020

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Andrea Mashburn is LITERALLY the best! I need service...

Andrea Mashburn is LITERALLY the best! I need service done on my car and she ensured my car was taken care of promptly and communicated every day that it was in the shop what was happening with my vehicle and it was done quicker than I expected. She mentioned that the technician that worked on my vehicle shared my name Matt, and did an EXCEPTIONAL job fixing my vehicle quickly, cleanly and correctly. I will certainly be bringing all of my vehicles in for service at Lexus of Chattanooga.

Aug 23, 2020

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Ralph Paty did a fabulous job presenting my new car!...

Ralph Paty did a fabulous job presenting my new car! Very knowledgeable, responsive, and personable! From the time we walked into the dealership, we felt welcome!

Aug 07, 2020

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Ryan Kennedy is the best! I just bought my third Lexus. I...

Ryan Kennedy is the best! I just bought my third Lexus. I stay with Lexus of Chattanooga because of the excellent service department Ryan always takes great care of me.

Jul 09, 2020

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I had only had interaction with Ryan other than...

I had only had interaction with Ryan other than indirectly with service last week. It’s specifically good people like Ryan that have kept me purchasing the Lexus brand for the last 15 years. Ryan was professional with every aspect of my service and took care of me. When he found out I have been hiking the waterfalls of Tennessee for the last few months he even took the time to send me a few links on some areas in the Chattanooga area. Unparalleled experience. Kudos to the service department for hiring service advisors like Ryan. A true gem. Thank you Ryan and the mechanics in the service dept for always keeping my car safe on the road. Love my Lexus!! I’ll be driving Lexus for life.

Jul 07, 2020

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Experience with Sales Associate, Ralph Petty

Ralph helped me several years ago when I ;purchased my third Lexus. Without hesitation, he was the one I called on again. His great personality and knowledge of the Lexus product is unsurpassed. He made my purchasing experience enjoyable and pleasant.! I strongly recommend him if you need assistance with your buying your next car. Sincerely, Debby & Rod Parsons

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Ed Emerson

Ed Emerson

423-499-9095
Hello, my name is Ed Emerson and I have been with the McKamey family for 24 years. My hometown is Chattanooga. I started in Sales in June 1990, and I am also 2nd generation, being that my Father was here for over 18 years. I currently hold the position of New Car Sales Manager for Toyota and have enjoyed meeting customers that have turned in to family! I would like to invite everyone to come see us and become a part of our family here at Lexus of Chattanooga.
Recent Reviews

Oct 01, 2020

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Fred is highly professional. He excels in the art of...

Fred is highly professional. He excels in the art of listening and execution. Lexus of Chattanooga as a whole are a collective of copacetic individuals who will get the job done. They function with a nowadays rare commodity (in this country) in mind, quality. Hats off

Jul 24, 2020

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Marc and Lexus were both great. They went above and...

Marc and Lexus were both great. They went above and beyond to ensure that the trade in and purchase were as simple as possible. Marc answered all my questions and we appreciate his outstanding service!

Jul 07, 2020

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Experience with Sales Associate, Ralph Petty

Ralph helped me several years ago when I ;purchased my third Lexus. Without hesitation, he was the one I called on again. His great personality and knowledge of the Lexus product is unsurpassed. He made my purchasing experience enjoyable and pleasant.! I strongly recommend him if you need assistance with your buying your next car. Sincerely, Debby & Rod Parsons

Jul 03, 2020

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One of the best experiences in purchasing a new vehicle....

One of the best experiences in purchasing a new vehicle. Marc and everyone went above and beyond to ensure that I was comfortable with my decision in purchasing my new Tundra.

Jun 22, 2020

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Absolutely wonderful staff at Lexus. Glad we chose to get...

Absolutely wonderful staff at Lexus. Glad we chose to get her first car from here. Highly recommend Lexus and Capital Toyota anyone looking for a car new or used. Never a disappointment. Thank you Marc Bales for a wonderful experience for my daughters first car.

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Robbie Bales

Robbie Bales

Pre-Owned Sales Manager
Dealership Experience 1 years
Industry Experience 28 years 5 months
My Name is Robbie Bales, I'm coming from a family-owned pre-owned dealership called Super Toys. I was there for over 27 years. I’m the new Pre-Owned Sales Manager & I would like to welcome you to come to see me here at Lexus of Chattanooga for all your automotive needs.
Recent Reviews

Oct 23, 2020

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Marc and Leigh Ann pull out all the stop get get me out...

Marc and Leigh Ann pull out all the stop get get me out of my bmw and back to Lexus . Thank you so much .. I’m glad to be back

Oct 01, 2020

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Fred is highly professional. He excels in the art of...

Fred is highly professional. He excels in the art of listening and execution. Lexus of Chattanooga as a whole are a collective of copacetic individuals who will get the job done. They function with a nowadays rare commodity (in this country) in mind, quality. Hats off

Sep 09, 2020

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What a great experience! No pressure, just great customer...

What a great experience! No pressure, just great customer service. They were gracious in setting up the programming before we left. Highly recommend Lexus of Chattanooga.

Sep 07, 2020

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Lexus of Chattanooga is an excellent place to trade cars....

Lexus of Chattanooga is an excellent place to trade cars. There is no pressure to trade. Facts are presented, questions are answered, and concerns are addressed. This is the most satisfying experience we've ever had when trading cars.

Sep 04, 2020

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I have been a sales rep for over 35 years. Bought many...

I have been a sales rep for over 35 years. Bought many SUV’s during those years to work out of . My new Lexus / RX350 purchase was BY FAR the Easiest and less stressful purchase I have ever made in 35 years. Ralph Paty/ Lexus of Chattanooga Was Fantastic!! He made everything easy, well planned and catered to my needs and time better than anyone I have ever dealt with, He was so professional and easy To work with. The entire staff was the same way ! Aaron the Tech rep , took plenty of time going over ever detail of how everything works in the car, he was great! I now have the prettiest Princess Crossover SUV and Ralph had a beautiful rose waiting in my new car, cleaned and filled up with gas , ready to go . Thanks to the Entire team at Lexus of Chattanooga for a GREAT EXPERIENCE!!

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Randy Hatfield

Randy Hatfield

423-499-9095
Recent Reviews

Aug 27, 2020

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Andrea Mashburn is LITERALLY the best! I need service...

Andrea Mashburn is LITERALLY the best! I need service done on my car and she ensured my car was taken care of promptly and communicated every day that it was in the shop what was happening with my vehicle and it was done quicker than I expected. She mentioned that the technician that worked on my vehicle shared my name Matt, and did an EXCEPTIONAL job fixing my vehicle quickly, cleanly and correctly. I will certainly be bringing all of my vehicles in for service at Lexus of Chattanooga.

Aug 01, 2020

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John has outstanding customer service skills. He is very...

John has outstanding customer service skills. He is very knowledgeable and kind to our family. We service 4 family vehicles here and are extremely pleased. Lexus is blessed to have him on their team. Sincerely, Jeff Alger

Jun 18, 2020

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Had excellent service as always. It was time for my NX...

Had excellent service as always. It was time for my NX 10,000 mile service. I scheduled with Randy and Ryan was my service person for the day. Ryan was friendly and pleasant to work with.. I love visiting Lexus of Chattanooga always great service. Angel K

Apr 16, 2020

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Ralph Paty is phenomenal. He found three different...

Ralph Paty is phenomenal. He found three different vehicles until he finally found the one that fit my wife’s needs and wants. He spent a lot of time with us and several days of probably what he thought was wasted time. I’m the end he kept sending videos and pictures and found her exactly what she wanted at an unbelievable price. Thank you so much.

Dec 31, 2019

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Ryan and Randy provided us with Excellent, professional,...

Ryan and Randy provided us with Excellent, professional, friendly and prompt service!! Always very helpful even on short notice service needs. Highly recommended, excellent team!

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Robert Graham

Robert Graham

423-499-9095
Recent Reviews

Sep 06, 2020

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When it came time to replace our old Lexus RX330 with a...

When it came time to replace our old Lexus RX330 with a new RX350 I contacted several dealerships in the region. Marc Bales was by far the best sales rep to deal with, he listened to the features we wanted on our new RX and was very responsive throughout the process. We got a great deal and traded in our old RX330. It was well worth the 2+ hour drive to Lexus of Chattanooga. All the staff were excellent and a great experience overall, thanks Marc!

Aug 23, 2020

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Ralph Paty did a fabulous job presenting my new car!...

Ralph Paty did a fabulous job presenting my new car! Very knowledgeable, responsive, and personable! From the time we walked into the dealership, we felt welcome!

Apr 16, 2020

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Ralph Paty is phenomenal. He found three different...

Ralph Paty is phenomenal. He found three different vehicles until he finally found the one that fit my wife’s needs and wants. He spent a lot of time with us and several days of probably what he thought was wasted time. I’m the end he kept sending videos and pictures and found her exactly what she wanted at an unbelievable price. Thank you so much.

Jan 12, 2020

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Experience dealing with Lexus of Chattanooga

I was a repeat client to the Lexus dealership so my expectations were very high for another great experience. Needless to say, I was not disappointed as I drove away in my new vehicle. So, thanks to Ed Emerson, Robert Graham, Ralph Paty, Cameron Stooksbury and Matt Millard. FYI- the rose bud vase was quite the surprise - great finale!!

Nov 23, 2019

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I had such a wonderful experience in buying my Lexus and...

I had such a wonderful experience in buying my Lexus and I would have to say it was because of my very knowledgeable and helpful sales person Alicia Normand!!! She took expert care of me from the beginning to the completion of the sale!!!

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Nathan Howard

Nathan Howard

423-499-9095
Dealership Experience 5 months
Industry Experience 21 years
Born in Chattanooga, where I attended both High School and College. Lives in Ooltewah, with my wife of 12 years and our 4 year old son. We can be found camping or on the golf course creating lifetime memories most weekends.
Recent Reviews

Oct 20, 2020

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Great work and excellent customer service. I will...

Great work and excellent customer service. I will definitely be back to have all my vehicles serviced at Lexus of Chattanooga. Everyone wore a mask and I felt safe.

Oct 17, 2020

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1st of all thank you Nate from the bottom of my heart...

1st of all thank you Nate from the bottom of my heart for setting up my appointment and welcoming my family ,to the Lexus Chattanooga service Family .The loaner allowed me to continue my busy day,the fuel tank was topped off.Thank you for putting a smile in my day.

Oct 12, 2020

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Had a very pleasant experience when Lexus of Chattanooga...

Had a very pleasant experience when Lexus of Chattanooga flushed the transmission of my 2006 Lexus with 170,000 mi. Nate was personable & professional, set up a loaner vehicle, and conveniently communicated by text. I’m expecting to take this vehicle to the 300,000 mi mark with this dealership’s support.

Sep 23, 2020

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Made an appointment with Nate for an oil change and...

Made an appointment with Nate for an oil change and diagnostic of car. He was friendly, professional, and gave me a detailed review of status of car. Drop off was easy, loaner car immediately available, called me when car was ready, and pickup was fast. I appreciate Lexus and their service department!

Sep 19, 2020

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This was my first time dealing with Lexus of...

This was my first time dealing with Lexus of Chattanooga. I was fortunate to get Nate in the service department on the phone. I live in the Atlanta area. My daughters car was in Summerville , Georgia. with a missing key. Nate listened to my dilemma and said he would do all he could to help. I had the car towed to him to program the valet key. He kept me and my daughter informed on the process and cost involved. I received a call from Nate after the weekend and he called and asked me if he could search the car just in case it was in there somewhere. I gave him that permission.he took it upon himself to go search the car for the key instead of asking a tech or valet. He found it under the drivers seat by the console and called me and my daughter with the news. we were thankful and relieved. I asked him the cost to still program the valet key , he advised me and said it would be done that day. Nate went beyond the call of duty and proved there are still good and honest people in the automotive service business. I would and will recommend your dealer for sales or service and tell them to ask for Nate for service .

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Aaron Schreiner

Aaron Schreiner

Technology Specialist 423-499-9095
Recent Reviews

Sep 11, 2020

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Sometimes a perfect rating is not good enough. My...

Sometimes a perfect rating is not good enough. My experience with Lexus of Chattanooga was one of those times. The service, sales, and technology support staff have consistently EXCEEDED expectations. My special thanks to Marc Bales in Sales, Nathan Howard in the Service Department, and Aaron Schreiner who is a VERY patient Technology Specialist. Dave Marietta, GA PS The 100 mile drive from Marietta to Chattanooga was more than worth it for the friendly, helpful service

Sep 07, 2020

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Lexus of Chattanooga is an excellent place to trade cars....

Lexus of Chattanooga is an excellent place to trade cars. There is no pressure to trade. Facts are presented, questions are answered, and concerns are addressed. This is the most satisfying experience we've ever had when trading cars.

May 01, 2020

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Greatest Car buying Experience ever!

My husband and I are still sharing our experience with family, friends and coworkers about the great customer service we received. We have purchased our Lexus vehicles in past from Atlanta dealers without ever considering shopping outside of our hometown of Atlanta. We made one call requesting info and a competitive price from Lexus of Chattanooga. And after speaking with what we consider to be the most professional and polite salesman we had encountered in 5 attempts to other dealerships. We loaded up and headed to Chattanooga to purchase our wonderful new Lexus. Fred Fortson was not only extremely professional and knowledgeable. He was dressed and pressed like he truly respected himself and his clients. Thank you Fred and Lexus of Chattanooga for making our purchase the most enjoyable one in over 30 years. See you in 3 years.

Apr 20, 2020

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Mr. Paty was a very professional and understood my...

Mr. Paty was a very professional and understood my timeline. Paperwork was ready and correct. Aaron presented the car verbal tutorial perfectly. Everything went smoothly.

Mar 04, 2020

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Truly an amazing experience. Hands down we received the...

Truly an amazing experience. Hands down we received the best service with a unbeatable price on our first New Lexus. Thank you Fred for everything!

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Maria Gains

Maria Gains

423-499-9095
Recent Reviews

Jul 06, 2020

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I was out of town in my Lexus LX 570 when my driver’s...

I was out of town in my Lexus LX 570 when my driver’s side mirror was hit by a school bus. I contacted Keith in the parts department. He was extremely helpful. He put me in contact with Maria in the service department. The part was ordered and installed the next day. I was afforded a loaner vehicle and treated exceptionally well throughout the whole process. Thank you.

Apr 16, 2020

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Ralph Paty is phenomenal. He found three different...

Ralph Paty is phenomenal. He found three different vehicles until he finally found the one that fit my wife’s needs and wants. He spent a lot of time with us and several days of probably what he thought was wasted time. I’m the end he kept sending videos and pictures and found her exactly what she wanted at an unbelievable price. Thank you so much.

Mar 04, 2020

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Truly an amazing experience. Hands down we received the...

Truly an amazing experience. Hands down we received the best service with a unbeatable price on our first New Lexus. Thank you Fred for everything!

Oct 25, 2019

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Employee Rating

very good when i come

she very good service when i come ! thanks but i like ket and i want next time i see her agian thank you very much she di a good job ! Thanks agian

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Cassie Ball

Cassie Ball

Lexus Reception
Recent Reviews

Sep 04, 2020

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I have been a sales rep for over 35 years. Bought many...

I have been a sales rep for over 35 years. Bought many SUV’s during those years to work out of . My new Lexus / RX350 purchase was BY FAR the Easiest and less stressful purchase I have ever made in 35 years. Ralph Paty/ Lexus of Chattanooga Was Fantastic!! He made everything easy, well planned and catered to my needs and time better than anyone I have ever dealt with, He was so professional and easy To work with. The entire staff was the same way ! Aaron the Tech rep , took plenty of time going over ever detail of how everything works in the car, he was great! I now have the prettiest Princess Crossover SUV and Ralph had a beautiful rose waiting in my new car, cleaned and filled up with gas , ready to go . Thanks to the Entire team at Lexus of Chattanooga for a GREAT EXPERIENCE!!

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Blair High

Blair High

423-499-9095
Recent Reviews

Jul 22, 2020

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Employee Rating

Could not be more pleased with our new Lexus and our...

Could not be more pleased with our new Lexus and our experience at Lexus of Chattanooga. Everyone we dealt with was courteous, professional, & helpful. I highly recommend this dealership and the people there.

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